Job description
as a highly skilled intake specialist, you will be responsible for the independent delivery of administrative services in a local and global context. Your primary goal will be to ensure service levels are delivered in line with site requirements.
about the role
your responsibilities will include:
* reviewing source documents such as faxed patient service request forms
* accurately and timely data entry of source documents within key performance indicators
* holding accountability for departmental metrics as designed
* reviewing source documents for potential adverse event identification and reporting
* following quality control processes to ensure data integrity; flagging trends and communicating insights with supervisor
* participating in activities that improve department operations and/or support to the department for quality improvements
* other special projects as assigned
requirements
for this role, we require:
* a high school diploma or equivalent education
* 1-2 years of general office experience or equivalent training
* minimum of 1 year of data entry/computer experience in an office or healthcare-related environment
* strong verbal and written communication skills, attention to detail, and interpersonal skills
* proficiency in ms outlook and basic ms office tools (word)
preferred qualifications
while not required, the following qualifications would be beneficial:
* post-secondary education (certificate program, associate's degree)
* experience working with salesforce crm
* familiarity with hipaa regulations and handling protected health information
* medical office experience and familiarity with medical terminology
* proficient in english reading and writing (equivalent to c1 - c2 certificate)