Job title
onsite deskside support engineer
key responsibilities
* technical support
* analyses and resolves information system issues related to the desktop computing environment, production applications and hardware
* build and deploy windows, mac or other hardware for new joiner laptops and laptop upgrades.
* installing authorised software to laptops and desktops
* ensuring security and upgrades are applied to desktops and laptops and kept up to date
* antivirus installation to all desktops and laptops
* deploy other hardware requested through arranged collection in the it dept. or set up at the user’s desk.
* support and assist users with onboarding & offboarding process
* support and maintain local conference and meeting room equipment
* assists senior staff with functional tasks to support end user service projects such as software upgrades, patching, computer imaging, network upgrades, etc
* consult with local business and senior leadership to evaluate support requirements and execution planning.
* maintain the local asset management data and ensure the asset management toolset are properly updated for periodic review
* technical support for local applications where applicable alongside other tech or business teams technical expertise
skills and specialization
skills with m/o flag are part of specialization
* think holistically - pl3 (behavioural)
* requirements definition and management - pl3 (functional)
* win the customer - pl3 (behavioural)
* communication skills - pl4 (functional)
* availability management - pl4 (functional)
* it infrastructure - pl4 (functional)
* knowledge management - pl4 (functional)
* customer service support - pl4 (functional)
* incident management - pl3 (functional)
* service level management - pl3 (functional)
* linux administration - pl3 (mandatory)
* wintel administration - pl3 (mandatory)
* team management - pl3 (functional)
* network support - pl2 (optional)
* one birlasoft - pl3 (behavioural)
* results matter - pl3 (behavioural)
* get future ready - pl3 (behavioural)
* help the tribe - pl3 (behavioural)
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