To resolve the tickets raised as per the defined standards of time| cost and quality for increased customer satisfaction.
Key responsibilities
to troubleshoot and resolve tickets raised by the clients.
To undertake training programs for new joinees
to perform knowledge transition during project enhancements
to document all the defined processes and the methods of resolving the ticket| troubleshooting| etc.
To update self on latest technologies and related areas
at hcltech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.
Hcltech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and ai, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for financial services, manufacturing, life sciences and healthcare, technology and services, telecom and media, retail and cpg, and public services. Consolidated revenues as of 12 months ending december 2025totaled $14.5billion.
At hcltech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to:
personal time off
maternity and paternity benefits
access to skills / higher education programs/resources
discounts on products and services via benefit box
participate in csr programs and live life with a purpose
opportunities to grow and advance your career
note: the benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.
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