Technical pm - nokia core network solutions (telecom exp is must with core networks and cloud deployments) support us based clients remote from any latam ex nokia only
we are seeking a highly skilled and motivated senior network engineer to join our team and support the management, troubleshooting, and optimization of nokia core network solutions. This role will focus on nokia’s cloud native communication suite (cncs), including technologies such as 5g, volte, and vowifi, in addition to working with various core network elements such as sbc, tas, and mmsc. You will be instrumental in delivering high-quality network services, supporting both internal teams and customers, and ensuring smooth operations across complex network environments. Key responsibilities:
network support & troubleshooting :
provide advanced troubleshooting and support for nokia core network functions including
call session control function (cscf) ,
telecom application server (tas) ,
nokia session border controller (sbc), and
media resource function (mrf). Diagnose and resolve complex network issues related to
5g, lte, volte ,
vowifi, and other core network technologies. Utilize network analyzers, diagnostic tools, and monitoring platforms (e.g.,
netact ,
cloud operations manager ) to detect, analyze, and address network faults in real-time.
customer-facing technical support : act as a key point of contact for customer-facing issues, providing expertise to resolve escalations and network outages efficiently. Collaborate with customers to identify their needs, ensure high-quality service delivery, and provide effective solutions to enhance the customer experience. Deliver 24/7 on-call support, ensuring prompt resolution of critical issues and network performance optimization.
nokia product expertise : support, manage, and optimize nokia products such as
home subscriber server (hss) ,
titan
(enum),
aaa ,
smsc, and
mmsc
for seamless operation. Ensure proper integration and operation of
nokia shared data layer (sdl) ,
cloud signaling director (csd), and other core network elements. Maintain familiarity with
nokia container services (ncs)
and
cloud native network functions (cnf)
in both telco and public cloud environments. Collaboration & escalation management : coordinate across multiple internal teams (engineering, operations, product) to ensure timely resolution of customer issues and network problems. Manage network-related escalations, effectively driving resources to resolve issues in a collaborative, customer-focused manner. Lead cross-functional teams during critical network incidents, ensuring all parties are aligned and effective. Continuous improvement & process adherence : participate in continuous improvement activities, recommending and implementing solutions to optimize network performance, enhance service quality, and minimize downtime. Follow nokia’s internal processes and procedures to ensure consistent delivery of high-quality network services. Documentation & reporting : maintain detailed documentation of incidents, resolutions, and ongoing network changes. Provide regular technical reports and updates to customers and internal stakeholders regarding network health, incidents, and improvements.
required skills & experience: core network expertise : strong understanding and hands-on experience with
5g, lte, volte ,
vowifi, and core network technologies in a telco/cloud environment. Expertise in
nokia core network solutions
(e.g.,
sbc ,
tas ,
cscf ,
aaa ,
mmsc ,
smsc ,
hss/hlr ,
cloud native communication suite ). Troubleshooting & diagnostics : advanced troubleshooting skills in network protocols (tcp/ip, diameter, radius, map) and network tools (wireshark, nagios, etc.). Experience in analyzing and troubleshooting complex issues within
unix/linux
environments. Customer-facing support & communication : experience in customer-facing roles, providing clear communication and technical support during critical network issues and escalations. Ability to articulate complex technical information to both technical and non-technical audiences. Protocol & security knowledge : strong knowledge of
dns ,
radius ,
diameter ,
map ,
policy control & charging, and network security principles. Project management : familiarity with
project management principles
and methodologies to manage resources and deliver successful outcomes. Preferred qualifications : certifications in
nokia products ,
ccna ,
ccnp, or similar networking certifications. Previous experience working in cloud-native environments (aws, azure) is a plus.
why join us? Work in a dynamic and challenging environment where your contributions directly impact the success of cutting-edge telecommunications technologies. Be part of a globally recognized brand with access to continuous training and career development opportunities. Competitive salary and benefits package.
what you didn’t know about us competitive salary health, dental and vision benefits long-term growth potential 401k with this position, you will get the opportunity to work with a game changing client and further advance your already valuable experience in the telecom industry!
we are connectors. We thrive on ‘quality over quantity’ and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner!
we are collaborators. You’ll be working with a wholly owned subsidiary of kelly and part of the kelly telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don’t stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.
kelly telecom is an equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law. For more information click equal employment opportunity is the law.
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