Job summary
we're seeking a skilled technical account manager to join our team.
this role involves providing proactive support to premium customers, working closely with the 24x7 support team to ensure seamless follow-the-sun model execution.
the ideal candidate will have at least 7+ years of experience in technical support, solutions engineering, customer success, or technical customer-facing organizations.
key responsibilities
* break-fix support: work with customers to resolve technical issues and escalate as required
* optimization: collaborate with customers to optimize their systems for peak performance
* cross-functional engagement: establish strong relationships with internal teams to drive business growth
requirements
* experience: at least 7+ years of technical support experience within a technology company
* skills: expert understanding of network and application protocols (cisco/juniper certification preferred)
* education: bachelor's degree in computer science or related field, or equivalent working experience