Summary of positionthe accounts receivable (a/r) and collections manager is a critical role responsible for overseeing the entire order-to-cash cycle, with a primary focus on maximizing cash flow, reducing overdue receivables, and minimizing bad debt. This role requires a professional with a strong understanding of financial controls, exceptional communication skills, and the ability to execute a firm, yet professional, collections strategy, particularly within a legal environment.key responsibilitiescollections management & strategycollections execution: develop, implement, and lead the firm's tiered collections strategy across all aging categories days past due).high-risk management: directly manage high-value and high-risk overdue accounts, including the execution of temporary closure, closure and formal withdrawal of counsel when applicable as per the firm's policy.payment plans: review and approve client requests for payment plans, ensuring all plans comply with firm policy and include mandatory auto-pay enrollment.dispute resolution: act as the primary escalation point for all client billing and payment disputes, working with legal teams to resolve issues quickly and secure payment.accounts receivable operationsinvoicing & billing: oversee the timely and accurate generation and delivery of client invoices, ensuring compliance with fee agreements.cash application: supervise the accurate application of incoming payments to the correct client invoices and matter numbers in the financial system.reporting, analysis, and leadershipkpi tracking: develop, monitor, and report on key collections performance indicators (kpis), including the collections effectiveness index (cei), and net cash collected.a/r aging analysis: produce weekly and monthly a/r aging reports, providing variance analysis and strategic recommendations.team leadership: lead and mentor the a/r and collections staff, ensuring clear communication and adherence to all financial policies and procedures.month-end close: collaborate with the accounting team to ensure accurate month-end close processes related to revenue and receivables.required qualificationsexperience: 5+ years of progressive experience in accounts receivable and collections management, preferably within a law firm or professional services environment.technical skills: expert proficiency in accounting software (preferably sage intacct), microsoft excel, and salesforce.soft skills: exceptional negotiation, verbal, and written communication skills; ability to handle difficult collection calls while maintaining professionalism and client relationships.education: bachelor's degree in accounting, finance, or a related field required.note: the successful candidate must be highly ethical, detail-oriented, and able to enforce policies firmly while navigating the sensitive nature of client relationships in an immigration contextwe are excited about the possibility of you joining our team apply now and take the next step in your career with aguila international services