Why you should join servicechannel?
servicechannel is the leading cloud-based platform for facilities management, helping more than 500 global brands—including walmart, allbirds, cvs health, bloomin' brands, and under armour—source, manage, and pay for repair and maintenance services.
we're a high‑growth, late-stage startup with exceptional product‑market fit and a strong, people‑first culture. We're committed to building an environment where employees can grow professionally and personally—a culture recognized on wealthfront's career-launching companies list for multiple years.
if you're energized by solving complex problems with data, collaborating across teams, and making a tangible impact on customer and provider experience, this role is for you.
what you'll do?
as an analyst on the marketplace operations team, you will use data to improve provider performance and strengthen overall client health. You'll work with large data sets, uncover trends, and deliver analytical insights that drive decisions across the business.
in this role, you will:
* build and maintain custom reports that track client and provider performance
* analyze data to identify root causes of operational challenges and partner with account leaders to develop data‑driven solutions
* enhance internal and external data visualizations, including building new dashboards in looker
* translate complex data into clear insights and recommendations for senior stakeholders
* use kpi frameworks to help design and optimize high‑performing provider networks
* drive knowledge‑building initiatives (e.g., optimizing nte thresholds, improving preventative maintenance strategies)
* support the rollout of cross‑functional improvement initiatives with analytics and reporting
* produce timely ad hoc analysis and client‑facing reports
what you bring? Must‑have skills & experience:
* +3 years of experience in an analytics‑focused role (e.g., operations, consulting, finance, business analytics)
* strong analytical skills and meticulous attention to detail
* high proficiency in microsoft excel
* ability to translate data into clear narratives that explain not just what is happening, but why
* comfort working independently and taking ownership of your work
* ability to collaborate effectively with cross‑functional teams
* intellectual curiosity and enthusiasm for digging into complex data sets
nice‑to‑have
* experience writing sql queries
* familiarity with looker or other business intelligence tools
what you'll get?
we're committed to providing an environment where you can thrive—at work and beyond. Our benefits include:
* competitive compensation
* flexible time‑off policy
* comprehensive medical, dental, and vision insurance
* life insurance coverage
* 401(k) with company match
* paid parental leave
* opportunities for learning, growth, and career development
* a collaborative, supportive team that values work/life balance
* a culture that embraces creativity, problem‑solving, and continuous improvement
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fortive corporation overview
fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.
we are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.
we are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven fortive business system (fbs) to accelerate our positive impact.
at fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.
at fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
at fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.
fortive: for you, for us, for growth.
about servicechannel
servicechannel empowers many of your favorite brands to take care of their brick and mortar locations. Our customers are market leaders in the retail, restaurant, grocery, convenience store, fitness, banking, education and health industries. The facilities and store operations teams at cvs, trader joe's, adidas, louis vuitton and chipotle, among 500 other brands in over 70+ countries, rely on us to deliver the best possible guest and employee experience. We are the leader in our space, and we continue to earn that position by driving innovation around iot, ai and data with our software and services.in 2021, we joined the fortive family of leading technology companies, united by a common purpose to make the world stronger, safer and smarter. Fortive is a fortune 500 company and has been named by fortune as one of the world's most admired companies. Being part of fortive means we are supported by a strong foundation of business systems, resources and culture, which will accelerate our growth journeywe offer an excellent benefits package including medical, dental, vision, life and ltd insurance, hsa, and a 401(k) retirement plan.
we are an equal opportunity employer. Fortive corporation and all fortive companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all fortive companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at
servicechannel empowers many of your favorite brands to take care of their brick and mortar locations. Our customers are market leaders in the retail, restaurant, grocery, convenience store, fitness, banking, education and health industries. The facilities and store operations teams at cvs, trader joe's, adidas, louis vuitton and chipotle, among 500 other brands in over 70+ countries, rely on us to deliver the best possible guest and employee experience. We are the leader in our space, and we continue to earn that position by driving innovation around iot, ai and data with our software and services.in 2021, we joined the fortive family of leading technology companies, united by a common purpose to make the world stronger, safer and smarter. Fortive is a fortune 500 company and has been named by fortune as one of the world's most admired companies. Being part of fortive means we are supported by a strong foundation of business systems, resources and culture, which will accelerate our growth journeywe offer an excellent benefits package including medical, dental, vision, life and ltd insurance, hsa, and a 401(k) retirement plan.
we are an equal opportunity employer. Fortive corporation and all fortive companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all fortive companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at
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