Required travel: minimal
managerial: no
location: mexico-guadalajara (am)
what will your job look like?
helix / sas delivery ownership & cross-functional orchestration
* own the full delivery lifecycle of helix / sas engagements, including:
o solution onboarding and transition from pre-sales
o design, implementation, customization, and integration
o system validation, uat support, and customer acceptance
o post-go-live stabilization and escalation ownership
* act as the single delivery poc for customers and internal stakeholders for all helix / sas delivery matters.
* coordinate cross-functional delivery teams, including:
o helix implementation engineers
o telecom domain experts (fm / pm / analytics)
o integration, devops, qa, and support teams
o helix r&d and product management
* drive execution discipline across distributed and global teams.
contract, scope & commitment management
* own contractual scope, assumptions, dependencies, and obligations related to helix / sas delivery.
* manage scope changes through formal change control, ensuring protection of amdocs ip, margins, and delivery timelines.
* ensure delivery commitments are met or exceeded across functional, performance, and availability requirements.
governance, budget & quality
* accountable for delivery governance, including weekly/monthly status, risks, issues, and steering committee forums.
* own delivery budget, cost control, and forecast accuracy for assigned accounts.
* ensure delivery adheres to amdocs quality standards, helix best practices, and acceptance criteria.
customer engagement & escalations
* lead customer‑facing technical and program activities, including:
o design and solution workshops
o steering and executive meetings
o progress reviews, demonstrations, and milestone validations
* act as the escalation owner for delivery and production issues, including leading recovery and crash plans in collaboration with support and r&d.
pre‑sales & business growth support
* support pre‑sales and rfp activities for helix / sas solutions, including:
o high‑level solution architecture and deployment models
o costing, effort estimation, and delivery assumptions
* identify up‑sell and expansion opportunities (modules, analytics, automation, upgrades) and support business owners in converting them into revenue.
all you need is…
* 5–10 years of experience in service delivery / technical project delivery roles.
* proven experience in:
o strong understanding of telecom domains and experience working with international and distributed delivery teams
o delivery of oss / service assurance platforms in telecom environments
o contract and scope management for complex customer engagements
o acting as customer poc for delivery commitments and escalations
o defining solution architectures and delivery task breakdowns
o managing customer‑facing workshops, steering forums, and executive communications
o working closely with r&d, product, and support to deliver customized and non‑standard solutions
* strong ownership mindset, able to work independently and lead cross‑functional teams.
* excellent verbal and written english communication skills.
preferred / advantage skills
* hands‑on experience with service assurance, including:
o fault management (fm)
o performance management (pm)
o analytics / ml‑based use cases
* experience with oss tools such as netcool, infovista, spectrum, nmc, cacti, or similar platforms.
* strong understanding of telecom domains (ran, core, transmission, ip, enterprise).
* experience working with international and distributed delivery teams.
* ability to translate customer business needs into value‑driven helix solutions.
why you will love this job
* you will work on large challenging and complex programs
* you will be able to work with the best and brightest minds to collaborate across accounts/regions to provide a single voice
* you will have the opportunity to work with the industry most advanced technologies
amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce.
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