Boutique manager
this role is the leader of a high-end retail operation, ensuring business objectives are met and other key performance indicators (kpis) are achieved. The boutique manager is responsible for capturing and representing the boutique's culture, which is a part of a larger luxury market, while maintaining the highest quality standards.
key responsibilities:
* achieves sales budget and revisions, motivating the team to achieve sales targets, and promoting the boutique's goals.
* develops and implements strategic sales plans to achieve the boutique's targets, in alignment with broader company objectives.
* monitors monthly sales targets and kpis, and strategizes plans for achieving monthly and yearly kpis.
* collaborates with buying and planning and inventory teams to discuss appropriate stock levels to achieve targets.
* stays up-to-date on all product knowledge trainings and ensures the team is informed.
brand ambassador:
* represents the brand as a cultural ambassador by promoting the brand culture and core values.
* facilitates outreach through networking with key groups in the market to build relationships.
* develops, plans, and executes events throughout the year to promote new collections and product launches.
* promotes the brand to raise awareness in the market.
* exudes consistent passion for the brand that is shared and communicated with clients and team members.
team performance:
* leads and inspires a team to deliver exceptional customer service while instilling the company values.
* sets clear expectations, provides guidance, and fosters a fun, positive, and collaborative environment.
* organizes and oversees onboarding and trainings with new team members to ensure they are well-versed and confident when educating guests about our approach to customer service and the overall brand ethos.
* ensures that new hires are clear on their role and responsibility to acclimate them to the team, process, and procedures.
* ensures team members have comprehensive knowledge of luxury standards, products, materials, and craftsmanship enabling them to provide expert advice.
* establishes and communicates clear performance goals and kpis for the team, regularly reviewing individual and collective performance.
* provides feedback, motivational strategies, and coaching to enhance team members' sales techniques, operational processes, and customer interactions.
* recognizes and celebrates outstanding performance, fostering a culture of achievement and excellence.
* develops and maintains schedules that ensure adequate coverage while managing labor costs and balancing pto requests.
* addresses any interpersonal conflicts or issues within the team promptly and professionally, seeking resolutions that maintain team cohesion and togetherness.
* maintains composure under pressure and guides the team through challenging situations, ensuring a seamless customer experience.
boh & stock management:
* supervises incoming and outgoing shipments of inter-boutique transfers, customer orders, corporate rebalances, and new product deliveries.
* trains and leads the team to ensure proper inventory handling, adherence to procedures, and recordkeeping.
* collaborates with the inventory control team to conduct monthly cycle counts and annual inventory, ensuring accurate reconciliation and minimizing stock discrepancies.
* adheres to audit protocols to effectively reduce shrinkage and maintain accuracy.
* responsible for boutique inventory results.
* closely coordinates with cross-functional teams, including warehouse, logistics, and finance, to optimize inventory processes and address challenges.
* manages and supports stock levels through direct communication with managers and the buying team to maximize sell-through.
operations:
* maintains a supply of store supplies and assets while balancing operating expenses.
* ensures all team members are trained and adhere to all policies and procedures.
* enforces risk management policies to minimize losses from fraudulent activities.
* supports and maintains visual merchandising standards, including lighting, repairs, and overall maintenance.
* complies with and assesses auditing checklists to ensure compliance and areas for improvement.
interdepartmental management:
* awareness of and active involvement in working with all departments in the head office.
* leads the team to success by recruiting top-tier candidates in partnership with hr, selecting candidates who align with the company values, technical proficiencies, and image.
* communicates with retail operations and store development regarding needs such as facilities, repairs, or maintenance requests.
* communicates feedback or support to either managers or directly with interdepartmental heads in corporate, depending on the need.
* responsible for communicating customer, staff, and retail partners' feedback, product suggestions, and market trends to relevant department heads and the retail director.
* shares local market insights and competition analysis with the retail director to support strategic decision-making for the brand in the local market.
systems fluency:
* familiarity with online tools and apps used for day-to-day business operations, including booxi, nps, loubilink, order management system, adyen, power bi, and salesforce.