We are looking for bilingual customer service representatives with advanced English skills to provide support to international clients via phone calls, chat, and email. This role requires excellent communication skills, customer orientation, and the ability to effectively solve problems in a fast-paced call center environment.
Key Responsibilities:
- Handle inbound and outbound calls, chats, and emails in both English and Spanish.
- Provide accurate and timely solutions to customer inquiries, complaints, and requests.
- Escalate incidents to specialized areas when necessary.
- Maintain updated records of customer interactions in the CRM system.
- Meet performance metrics (call handling time, quality assurance, customer satisfaction, etc.).
- Follow company protocols and customer service policies.
Requirements:
- Advanced English (spoken and written, B2+/C1 or higher).
- Previous experience in call center or customer service (preferred).
- Basic/intermediate knowledge of MS Office and CRM systems.
- Strong communication skills, active listening, and empathy.
- Availability to work in rotating shifts (depending on operations).
- Education: High school diploma or technical/college degree (preferred).
Core Competencies:
- Customer orientation.
- Problem-solving skills.
- Ability to work under pressure.
- Adaptability and quick learning.
- Teamwork.
Tipo de puesto: Tiempo completo, Por tiempo indeterminado
Sueldo: $13,500.00 al mes
Beneficios:
- Seguro de gastos médicos mayores
- Vales de despensa
Idioma:
- Inglés (Obligatorio)
Lugar de trabajo: Empleo presencial