Genpact (nyse: g) is a global professional services and solutions firm delivering outcomes that shape the future.
our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.
powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the fortune global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and ai._
*_ _*
*_ _*
- responsibilities_
- _administer regular production system support, including researching, diagnosing and resolving data integrity issues, system bugs, etc._
- _open and track support tickets as needed and follow through with open issues reported from all business owners_
- _follow up on production process failures, ensuring timely coordination of resolution and communication._
- _evaluate current hr processes, technology and user requirements to develop technology solutions in support of business priorities._
- _conducts analysis, identifies root causes and provides recommendations that influence business solutions._
- _support sarbanes oxley (sox) compliance audit requests._
- _troubleshoot and remotely support time clock installations._
- _use standard techniques to elicit and document business requirements, effectively identify process inefficiencies and make suggestions for modifications_
- _elicit business requirements from business partners on smaller initiatives, leading the project through development, system integration testing and user acceptance testing._
- _conduct system integration testing utilizing quality assurance best practices and documentation._
- _consistently demonstrate analytical thinking both through verbal and non-verbal communications that is consumable by peers and management._
- _ability to handle multiple assignments efficiently and provide suggested priorities to manager._
- _open to learning additional technologies and integration practices._
- _actively participate and take personal ownership in career through self-assessments, mid-year and annual reviews, goal setting and performance management._
- _adapts to growth and change, is open to and generates new ideas.
handles pressure well, adjusts plans to meet the changing needs of a rapidly growing organization while simultaneously looking for foundational improvements._
- _other duties as assigned._
*_ _*
- qualifications we seek in you!_
- minimum qualifications_
- _be/ b tech/ mca/m tech_
- _excellent written and verbal communication skills_
*_ _*
- preferred qualifications/ skills_
*_ _*
- _experience in a ski resort or hospitality field_
- _work order system experience, such as heat, jira, etc._
- _professional business analyst experience in an agile/scrum software development environment._
- _software quality assurance experience_
- _test planning, use case development, test script creation and quality assurance_
- _ms office, visio, powerpoint, ms project_
- _experience with ms development technologies, including vb6,.net, sql server, ssrs, ssis, etc_
- _requirements gathering and documentation skills_
- _process and technical writing skills_
- _ability to work on multiple projects/tasks simultaneously_
- _proven organizational and time
- management skills_
*_ _*
*_ _*
*_
job_*_senior principal consultant_
*_ primary location_*_mexico-zapopan_
*_ schedule_*_full-time_
*_ education level_*_bachelor's / graduation / equivalent_
*_ job posting_*_apr 15, 2025, 7:30:23 am_
*_ unposting date_*_ongoing_
- master skills list_consulting_
- job category_full time_