*about this opportunity*:*what you will do*:- provide comprehensive technical assistance for information and communication technology (ict) systems, along with software and hardware components.- develop comprehensive training manuals and formulate other essential technical documents.- efficiently respond to queries through phone calls, instant messaging, or web tickets.- facilitate logging of tickets for incidents and service requests on behalf of it users.- conduct technical training for it users.*the skills you bring*:- engineering students planning to graduate by *- advanced english skills- it support.- computer maintenance.- microsoft windows.- asset management.- computing.- hardware support.- performance tuning.- microsoft office skills.