*job title*: mainframe support engineer
*location*: remote in mexico
*job type*: full-time
*key responsibilities*:
- provide l2/l3 support for mainframe-based systems including clearing and central counterparty (ccp) platforms.
- analyse, debug, and resolve issues in cobol programs, jcl scripts, and cics transactions.
- monitor and troubleshoot db2 databases, sql queries, and vsam file structures.
- work with ibm mq for messaging and job processing.
- interact with operations, business teams, and engineering groups to understand and resolve production issues.
- create documentation for fixes, technical processes, and error resolutions.
- participate in change management processes and follow full sdlc practices.
- develop tools and scripts to automate support processes and enhance system monitoring.
- work collaboratively across departments to address complex system issues.
- provide reporting and insights for client communications and compliance reporting.
*required skills and experience*:
- 5+ years of experience in mainframe support.
- strong hands-on experience with cobol, jcl, vsam, db2, sql, and cics.
- experience using ibm mq for inter-process communication.
- solid understanding of sdlc in mainframe environments.
- prior experience in supporting clearing business and ccp connectivity is highly preferred.
- excellent problem-solving and debugging skills, including ability to trace through complex codebases.
- strong customer service orientation with clear communication and documentation abilities.
- capable of multitasking and handling multiple issues or projects in parallel.
- detail-oriented with experience in producing high-quality documentation and tracking error logs.
- business and financial acumen, with an understanding of global markets and financial products.
Pay: $50,000.00 - $70,000.00 per month
*experience*:
- mainframe support: 5 years (required)
- cobol, jcl, vsam, db2, sql, and cics: 5 years (required)
- ibm mq for inter-process communication: 3 years (required)
- sdlc in mainframe environments: 3 years (required)