Important:this is an on-site position. Only candidates residing in tijuana, rosarito, or tecate will be considered. We do not cover relocation expenses.a minimum b2 level of english is required for this position.whatsapp will be the only method for follow-up on this application.agente de call center sin experience - confie tijuanawhat you’ll needno call center experience? No problem.no customer service background? That’s okay too, but very welcomed.what really matters is that you have:strong english skills (b2 level or higher),basic computer knowledge, andfull-time availability.you must be available to work any day of the week (you’ll have scheduled days off, of course).you also need to have valid mexican documents to be eligible for employment.job responsibilitieshandle inbound and outbound customer calls in both english and spanishassist customers effectively and courteously, addressing inquiries and resolving issuesupdate customer information accurately in the systemidentify opportunities to improve the customer experience and share feedback with relevant departmentsjoin the coolest call center in tijuana!Confie is a shared service center, originally from the united states, mainly in the areas of california, nevada, and arizona. Its clients are primarily insurance companies in the vehicle and medical sectors, each with more than 60 lines of business.benefits:life insurance (new benefit)private health insurance for you and your familyadditional paid days offpaid training (including bonus)weekly pay and productivity bonusesreferral bonus, raffles with prizes and experiences (bonus up to $350 usd)rewards and recognition programgame room (includes ping pong, basketball mini hoops, mini hockey, arcade, massage chairs, video games, and more)employee discounts on tuition with local universitiesdiscounts with participating local businessescompetitive salary with professional growth opportunitiescomprehensive training and ongoing developmentcollaborative and team-oriented work environmentcareer advancement opportunities within the companyexcellent location accessible via public transportationsavings fund and voluntary savings planlegal benefitspaid vacations and vacation premiumhealth services institution (imss)federal housing credit program (infonavit/fonacot)paid public holidays as established by mexican labor lawannual bonus (aguinaldo)profit-sharing program (ptu)sunday premium pay (if applicable)maternity and paternity leavedon't miss out on the opportunity to be part of a growing team and make a difference in customer experience!
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