*key responsibilities*
- ensuring the delivery of sap solutions and services according to agreed-upon service level agreements (slas).
- overseeing the day-to-day operations of sap support teams.
- managing incidents, changes, and releases within the sap environment.
- implementing continuous service improvement initiatives.
- building and maintaining strong relationships with clients.
- understanding client needs and managing expectations.
- ensuring client satisfaction with the delivered services.
- leading and managing teams of sap consultants and support specialists.
- providing direction, guidance, and support to team members.
- fostering a collaborative and high-performing team environment.
- identifying and mitigating risks related to sap service delivery.
- developing and implementing risk management strategies.
- ensuring business continuity and disaster recovery.
- managing relationships with various stakeholders, including internal teams and external vendors.
- communicating effectively with stakeholders on project status, issues, and risks.
- managing budgets and resources for sap service delivery.
- ensuring cost-effective delivery of services.
*skills & qualifications*
- bachelor of arts/science or equivalent degree in computer science or related area of study
- 6+ years of sap experience
- experience with sap solutions, including implementation, support, and maintenance.
- proven experience in managing and delivering it services, including incident, change, and release management.
- excellent communication, interpersonal, and relationship-building skills.
- ability to lead, motivate, and manage teams effectively.
- strong analytical and problem-solving skills to address complex issues.
- familiarity with project management methodologies and best practices.
- understanding of budgets, resource allocation, and cost management.
- bilingual (spanish/english)
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