Who we are
cisco thousandeyes is a digital experience assurance platform that empowers organizations to deliver flawless digital experiences across every network - even the ones they don't own.
Powered by ai and an unmatched set of cloud, internet and enterprise network telemetry data, thousandeyes enables it teams to proactively detect, diagnose, and remediate issues - before they impact end user experiences.
Thousandeyes is deeply integrated across the entire cisco technology portfolio and beyond, helping customers deploy at scale while also delivering ai‑powered assurance insights within cisco's leading networking, security, collaboration, and observability portfolios.
About the role
we are looking for an exceptional solution engineer to join our team of super heroes. You will have the opportunity to be the customer interface of an exciting new technology. You will work closely with the sales team presenting thousandeyes in prospective business opportunities; be instrumental in working with prospects during trials of thousandeyes to highlight business value; educate prospects, customers and the sales team on thousandeyes and how it applies to industry trends and business initiatives; and accelerate thousandeyes growth through expanding market awareness of thousandeyes and closing business.
What you'll do
support the technical sales process
assist sales in technical prospecting to help uncover opportunities
demonstrate solution to showcase capabilities and use‑cases
build and maintain a technical and trusted advisor relationship with customers
support customers during solution trials
scope and architect solution deployments
present to decision makers during trial wrap‑up meetings
participate as a member of the solutions engineering teams
participate on weekly team meetings
participate in quarter business review sales meetingspresent technical topics and successful wins
share technical challenges and ways to overcome
interact with team to ask questions, share experiences, and exchange ideas
help establish and enhance demonstration material showcasing the solution
research technical topics impacting the industry to grow as an industry leader
interface with marketing
support trade shows and networking events
support thousandeyes connect events
contribute to blog and social media posts
suggest and contribute to white‑papers and case‑studies
interface with product management and engineering
provide solution feedback from hands‑on use and customer interaction
provide solution suggestions and enhancements to drive solution strategy
participate, drive and provide feedback on internal and external solution beta programs
interface with customer success
coordinate with customer success in providing post‑sales support (training, deployment, support, etc.)
Encourage and guide customers to utilize customer success as an extension of their noc to help ensure success
qualifications
5+ years of solutions engineering experience
excellent presentation, communication, and problem‑solving skills
knowledge of unified communications
experience with scripting languages (e.g., python, perl, javascript)
experience with apple, linux and microsoft operating systems
fluent in english, french would be a bonus
travel required as applicable
cisco is an affirmative action and equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
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