Sales Representative is an entry-level position and will provide day-to-day account interaction and order processing services for the customer. The role manages account operations for specific accounts including the executive of product and service contract provisions. The Sales will act as a focal point and monitor customer problems and orders to ensure they are handled as effectively and efficiently as possible.
Duties and Responsibilities:
- Order processing for assigned accounts to include reviewing accuracy and ensuring all required documentation is provided.
- Manage Salesforce queue for assigned team and reassign more complex cases to more senior Account Support Reps.
- Request SKU creation and provide constant maintenance on Special Pricing SKUs to ensure cost is updated and reflecting correctly in customer portals.
- Handle RMA and CRB requests from start to finish, ensuring all actions are properly taken and following up on completion.
- Respond to basic customer inquiries such as ETA requests, invoice copy delivery, and shipment tracking information.
- Provide open order management for various order issues such as ensuring orders are not stuck on hold, confirming POs are being cut to vendors and ETAs are not past due, and requesting order closure from procurement for orders that have been invoiced by vendors.
- Assist with Marketplace Portal set up and continuous maintenance per customer requirements.
- Maintain constant communication with the account team and other ASRs as needed to ensure smooth flow of end-to-end customer operations.
Manage incoming/outgoing calls as per customer specific or team requirements.
- Provide quotes directly to customers or account teams for EUC equipment, identifying upselling opportunities for the items that are being quoted.
- Other projects and assignments may result and be assigned to accommodate the changing needs of the department and the company.
Basic Qualifications:
- Bachelor’s Degree or equivalent experience in Business Administration, Purchasing or related field.
- Excellent administrative, organizational, and communication skills.
- Strong analytical skills and attention to detail.
- Ability to operate under pressure managing multiple account and demanding situations.
- Ability to manage multiple priorities in an effective manager.
- Proficiency in Excel, PowerPoint, and other Microsoft Office applications.
- Comprehensive spoken and written English.
- Comprehensive spoken and written French if applicable.
Preferred Qualifications:
- Experience in product support industry.
- Experience in sales operations.
- Proven experience delivery quantitative metrics in a business context.
- Basic knowledge of Salesforce.com or similar CRM system.
We offer
- Attractive Base Salary
- Major Medical Expense Plan
- Life insurance
- Saving fund: 10% of your base salary
- Christmas bonus averaging 30 days' pay for every year
- Grocery & Restaurant vouchers
Tipo de puesto: Tiempo completo, Por tiempo indeterminado
Beneficios:
- Estacionamiento de la empresa
- Opción a contrato indefinido
- Seguro de gastos médicos mayores
- Seguro de vida
- Vales de despensa
Pregunta(s) de postulación:
- ¿Cual es tu expectativa salarial?
Escolaridad:
- Técnico superior trunco o en curso (Deseable)
Experiencia:
- Salesforce: 1 año (Deseable)
- CRM software: 1 año (Deseable)
Idioma:
- Inglés (Obligatorio)
Lugar de trabajo: remoto híbrido en 03920, Insurgentes Mixcoac, CDMX
📌 Sales Representative - HOME OFFICE / HYBRID
🏢 Compucom
📍 Insurgentes Mixcoac