Job description
pt pm front desk agent (hot0cfcn)
job number
hot0cfcn
work locations
doubletree durango – 501 camino del rio, durango 81301
company highlights
* #1 best hospitality company in the world
* #1 best company in the us &
* #1 best company for women
* according to 2025 100 best companies to work !
we are seeking an energetic and dedicated restaurant supervisor / banquet captain to lead our food service team and ensure exceptional dining experiences for our guests. In this role, you will oversee daily restaurant operations, coordinate banquet events, and maintain high standards of customer service, food quality, and safety. Your leadership will inspire staff, streamline service processes, and uphold the reputation of our establishment as a premier destination for dining and special events. This position offers a dynamic environment where your management skills and culinary knowledge will shine, contributing to a vibrant hospitality experience for all patrons. This is a part‐time pm position with variable hours due to business needs. It requires weekend and holiday availability. Applicants must be able to perform some heavy lifting with or without reasonable accommodations. The range of pay is $16.00 to $22.55, doe. The rate differs on which role you are working in.
responsibilities
* supervise restaurant staff during shifts, ensuring smooth service flow and adherence to company standards in food presentation, customer interaction, and cleanliness.
* coordinate banquet setups, manage event timelines, and oversee catering operations to deliver flawless event execution.
* train new team members on food handling, pos systems such as aloha pos and micros pos, and customer service protocols to foster a skilled and motivated workforce.
* monitor inventory levels for food, beverages, and supplies; implement control measures to minimize waste and optimize stock management.
* handle cash transactions accurately, including cash handling procedures and pos operations, ensuring financial integrity at all times.
* enforce food safety standards in compliance with health regulations; oversee proper food preparation, storage, and sanitation practices.
* assist with shift management by scheduling staff efficiently, resolving customer concerns promptly, and maintaining a positive team environment.
skills
* proven experience in food service management within casual dining or fine dining environments; banquet experience is highly desirable.
* strong leadership skills with experience supervising teams in fast‐paced settings; capable of training and developing staff effectively.
* proficiency with pos systems and solid understanding of cash handling procedures.
* knowledge of inventory control techniques and food safety regulations; ability to manage kitchen operations efficiently.
* excellent customer service skills with a friendly demeanor; adept at resolving guest issues diplomatically.
* culinary experience, including food preparation, cooking techniques, and food production knowledge.
* ability to manage multiple priorities simultaneously while maintaining attention to detail in a hospitality setting.
* join us to be part of a vibrant team where your management expertise will create memorable experiences for our guests! We value energetic leaders who are passionate about hospitality, dedicated to excellence in food service, and eager to develop their careers in a dynamic environment. All positions are paid roles that contribute directly to our commitment to outstanding guest satisfaction!
benefits
daily pay, gives team members instant access to earnings. Depending upon eligibility, a vacation or paid time off (pto) benefit. You will instantly have access to our unique benefits, such as the team member and family travel program, which provides reduced hotel room rates at many of our hotels for you and your family, plus discounts on products and services offered by hilton worldwide and its partners. After 90 days, you may enroll in hilton health & welfare benefit plans, which include life insurance. Additional voluntary benefits include long‐term disability, flexible spending accounts, accidental death and dismemberment, legal plans, voluntary medical benefits, and employee stock purchase, depending on eligibility. Hilton worldwide also offers eligible team members a 401k savings plan, as well as employee assistance and educational assistance programs. The above information is provided as a highlight of the major benefits offered to most full‐time team members in the united states.
company culture
doubletree by hilton understands that doing the little things well means everything. It all starts with a warm chocolate chip cookie welcome. And yet, the experience is far from cookie‐cutter. The hotels are interesting, unique properties in great locations and serve as the antidote to impersonal vacations, meetings and events. Our guests stay with us because they know they'll enjoy an experience they truly value at a competitive price. At doubletree by hilton, we provide the simple acts of care and thoughtfulness that make the traveler feel human again. Our hotels mark the end of travel's challenges and the beginning of a restful stay.
doubletree by hilton is one of hilton's ten market‐leading brands. For more information visit www.hiltonworldwide.com. If you appreciate the little things and enjoy creating exceptional experiences, you may be just the person we are looking for to work as a team member with doubletree by hilton.
values
we look for demonstration of the following values:
* hospitality – we're passionate about delivering exceptional guest experiences.
* integrity – we do the right thing, all the time.
* leadership – we're leaders in our industry and in our communities.
* teamwork – we're team players in everything we do.
* ownership – we're the owners of our actions and decisions.
* now – we operate with a sense of urgency and discipline.
in addition, we look for the following key attributes:
* quality
* productivity
* customer focus
eoe/aa/disabled/veteran
schedule
part‐time
job category
guest services, operations, and front office
brand
doubletree by hilton
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