*responsibilities*:- leading the customer success management organization in mexico- customer facing, local representation of the customer organization north america in mexico providing local leadership to the team (matrix set-up for test engineering and quality assurance)- customer relationship management including full program responsibility with both, existing and new customers, in north america- effective portfolio management focusing on growth, profitability and cash flow (profit & loss responsibility and nwc management)- people & organization development: implementation of target operating model including further development of key roles, competencies and interfaces to business support functions and operations organization (procurement & production)- establish strong local customer success management leaders/team (coaching & mentoring) in close collaboration with the north american management team- collaboration with colleagues in other region in support of the mexican business- positioning and representing the company experience with customers*requirements*:- +5 years of experience in a similar position- managing a p&l in a similar industry- sales & marketing of industrial services / customer experience environment- strong program management competencies in technology services environment- proven track-record in a similar role in the industrial services industry- negotiation with customers (pricing/contracts)- strong leadership and communication- strong business process mindset / understanding of information systems (sap) and business intelligence tools, kpi management- financially savvy (pricing, profitability, growth)- english (business fluent)tipo de puesto: tiempo completo, por tiempo indeterminadosalario: $1.00 - $2.00 al díahorario:- lunes a viernesprestaciones:- seguro de gastos médicos mayores- vales de despensapregunta(s) de postulación:- ¿cuál es tu nível de inglés?
hablado, escrito y entendido.educación:- licenciatura terminada (deseable)experiência:- trabajando en un ems: 3 años (deseable)- una posición similar: 5 años (deseable)lugar de trabajo: empleo presencial