*responsibilities*:
- leading the customer success management organization in mexico
- customer facing, local representation of the customer organization north america in mexico providing local leadership to the team (matrix set-up for test engineering and quality assurance)
- customer relationship management including full program responsibility with both, existing and new customers, in north america
- effective portfolio management focusing on growth, profitability and cash flow (profit & loss responsibility and nwc management)
- people & organization development: implementation of target operating model including further development of key roles, competencies and interfaces to business support functions and operations organization (procurement & production)
- establish strong local customer success management leaders/team (coaching & mentoring) in close collaboration with the north american management team
- collaboration with colleagues in other region in support of the mexican business
- positioning and representing the company experience with customers
*requirements*:
- +5 years of experience in a similar position
- managing a p&l in a similar industry
- sales & marketing of industrial services / customer experience environment
- strong program management competencies in technology services environment
- proven track-record in a similar role in the industrial services industry
- negotiation with customers (pricing/contracts)
- strong leadership and communication
- strong business process mindset / understanding of information systems (sap) and business intelligence tools, kpi management
- financially savvy (pricing, profitability, growth)
- english (business fluent)
tipo de puesto: tiempo completo, por tiempo indeterminado
salario: $1.00 - $2.00 al día
horario:
- lunes a viernes
prestaciones:
- seguro de gastos médicos mayores
- vales de despensa
pregunta(s) de postulación:
- ¿cuál es tu nível de inglés?
hablado, escrito y entendido.
educación:
- licenciatura terminada (deseable)
experiência:
- trabajando en un ems: 3 años (deseable)
- una posición similar: 5 años (deseable)
lugar de trabajo: empleo presencial