Key role summary:
this is a critical business position that will serve as a liaison between our company and its franchisees or candidates requesting consideration to become franchisees. The goal of this role is to assist in the achievement of operational excellence by providing tools, counsel, and advice to franchisees in all aspects of their business and store operations.
the successful candidate will have a bachelor's degree in business, marketing, or a related field, or equivalent work experience. They will also have four years of previous restaurant/retail management experience and strong relationship, team building, and communication skills. Additionally, they will be able to analyze and interpret financial data, identify areas of improvement, and assess the effectiveness of operations development.
responsibilities:
* serve as a liaison between corporate departments and franchise owners or candidates requesting consideration to become franchisees for assigned markets.
* establish and maintain effective working relationships with corporate departments such as company operations, marketing, real estate, finance/accounting, and human resources.
* provide support to franchisees and candidates requesting consideration to become franchisees in site development, training, operations, marketing, financial services, and overall understanding of the company.
* oversee and report on any changes to the market conditions of assigned regions, including site selection, competition, activities of store lsm and nearby competitors, and external changes.
* assist franchisees and candidates requesting consideration to become franchisees in reviewing business plans.
* analyze and interpret financial data to identify areas of improvement or development and to assess the effectiveness of operations development.
* provide effective training and communications to franchisees and their staff, on an ongoing basis, to help support customer satisfaction and communicates with candidates requesting consideration to become a franchisee on a regular basis.
* guide and enable franchisees to consistently meet or exceed all company quality standards by conducting onsite business reviews and operational evaluations.
* make recommendations to improve franchise overall success. Provide the appropriate tools as necessary to the franchisees to promptly resolve out-of-specification issues.
* assist franchisees in the implementation and review of all company-related training programs.
* maintain appropriate documentation for all assigned franchisees and candidates requesting consideration to become franchisees.
* oversee and assist franchisees in coordinating the activities of re-opening, new store grand openings, remodeling, relocating, closing, or operating of a store.
* communicate regularly with the director to apprise them of all pertinent issues.
* travel to and within area of support to fully understand market dynamics, isolate new development opportunities, and assist current franchises with their specific needs.
* provide leadership and direction to colleagues. Encourage a high level of team spirit and set a positive example for colleagues and recruits.
* assist with training, post-opening training, and ongoing training programs as needed.
* aid in developing materials and making presentations at special meetings as requested.
* support the sourcing/purchasing, quality assurance, and distribution teams in monitoring product availability, quality, consistency, and distribution efficiencies.
requirements:
* bachelor's degree in business, marketing, or a related field, or equivalent work experience.
* four years of previous restaurant/retail management experience.
* strong relationship, team building, and communication (written and verbal) skills.
* demonstrated planning, analytical, problem-solving, and decision-making skills.
* basic proficiency with the ms office suite, particularly ms word, ms excel, and ms powerpoint.
* ability to travel by airplane and automobile to visit franchisees and inquirers.
* requires a mode of transportation to travel locally to office, stores, and/or other company locations.
* ability to lift and move up to 55 pounds and reach and move items from as high as six feet and as low as six inches off the ground.
* ability to understand direction, instructions, and product specifications.
* previous little caesars operation experience is preferred but not required.
* multi-unit management experience is a plus.
* point of sale system experience is beneficial.
* knowledge of legal and other issues related to franchising is desirable.
benefits:
* competitive salary and benefits package.
* opportunities for professional growth and development.
* collaborative and dynamic work environment.
* recognition and rewards for outstanding performance.
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