Summary:
the debt collector is responsible for contacting individuals and organizations with outstanding debts to arrange for repayment. This role requires excellent communication, negotiation, and problem-solving skills, as well as a strong understanding of relevant legal regulations and company policies.
responsibilities:
- identify and track outstanding debts.
- contact debtors through approved communication methods to inquire about their payment status.
- negotiate payment plans with debtors, taking into account their financial situation and company guidelines.
- maintain accurate and detailed records of all communication and collection efforts in the company database.
- follow up with debtors to ensure adherence to payment plans.
- handle debtor inquiries, complaints, and requests in a professional and courteous manner.
- comply with all relevant federal, state, and local laws and regulations related to debt collection, including the fair debt collection practices act (fdcpa).
qualifications:
- proven experience as a debt collector or in a related customer service or collections role.
- strong understanding of debt collection principles and practices.
- excellent verbal and written communication skills, including active listening and persuasive abilities.
- proficiency in using computer systems, databases, and relevant software.
- strong organizational skills and attention to detail.
- bilingual language skills (english / spanish).
skills:
- communication (verbal and written)
- negotiation
- problem-solving
- customer service
- conflict resolution
- empathy
additional information:
- work week: monday - friday
- schedule: 5:00 am - 2:00 pm
- location: av. Gral. Ignacio zaragoza 1298, nueva, 21100 mexicali, b.c.