Company description
r25_0011236720,850 mxn annual salary + greater benefitsthis is a hybrid position you will have to be in the office 3 x week blvd. Manuel vila camacho no. 191, piso 8 polanco i sección, miguel hidalgo, 11510 miguel hidalgo, distrito federalour nielseniq technology teams are working on deploying "yieldigo" - a saas based solution for price optimization.as a support engineer (tier 2), you'll be part of a team of smart, highly skilled technologists who are passionate about learning and prototyping cutting-edge technologies. Our team is co-located and agile, with central technology hubs in chicago, madrid, israel, toronto and chennai.
Job descriptionfull-timeprovide enterprise level technical external and internal support to our customers and prospects via a support ticketing system and within slasresearch, diagnose, troubleshoot and identify solutions to resolve customer technical issuescollaborate internally and support the technical onboarding of new customers including users' set-ups, configurations, etcmonitoring & validating data automated processesdocument knowledge and help educate colleagues and teammates on technical caseskeep current with product knowledge and latest features and functionality
qualificationsexperience providing technical support or being part of implementation teamgood level of written and spoken english – must havegreat written and verbal client communication skillsstrong troubleshooting and problem-solving skills while being highly detail orientedstrong customer service orientationstrong sql background- must havewillingness to work outside of business hours from time to timeteam spirit, self-motivation and a positive attitudebachelor's degree in information systems, computer science, industrial engineering or equivalentthe ability to work with multiple interfaces and tasks in a dynamic environmentexperience with supporting an analytic product in a saas environmentnice to have:business orientation specifically in retailer domainknowledge in linux systems, utilities, and scriptingdevelopment skillsknowledge of etl processes
additional information
our benefitsflexible working environmentvolunteer time offlinkedin learningemployee-assistance-program (eap)about niqniq is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, niq combined with gfk, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—niq delivers the full view. Niq is an advent international portfolio company with operations in 100+ markets, covering more than 90% of the world's population.for more information, visit want to keep up with our latest updates?Follow us on: linkedin | instagram | twitter | facebookour commitment to diversity, equity, and inclusionat niq, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at niq are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the