Customer success manager – latam (remote)
* customer success
* mexico
* intermediate
* full-time
description
we're looking for an exceptional customer success manager to join our latam team. This is a strategic and highly analytical role for someone who thrives in customer-facing environments, understands the complexity of retail, and is passionate about creating long-term value through data-driven insights.
if you're a natural problem solver with a strong consulting background, fluent in english, and excited to work in a fast-paced saas company, this might be the perfect fit for you.
what you will do
* ensure client success by aligning implementation and value realization with business goals
* collaborate with cross-functional teams (product, bi, solutions engineering) to ensure smooth delivery
* identify expansion opportunities and areas for optimization based on data
* travel domestically within the latam region as needed
requirements
* bsc in industrial engineering and management – required
* graduated with honors or demonstrated academic excellence
* 3–5 years of experience in consulting, project management, or customer-facing roles
* strong analytical background with proven experience in bi, sql, and data storytelling
* hands-on experience with bi tools – required
* familiarity with saas environments – required
* prior experience working in a product company – a strong advantage
* deep understanding of the retail industry – required
* knowledge of toc (theory of constraints) – strong advantage
* self-starter, proactive communicator, and highly organized
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