Purposethe customer service representative maintains agent boards by making sure all shipments are dispatched and ensure all pickups from the previous day were picked up and finalized. This role also answers any questions and/or handle issues for shipments in distress.essential duties & responsibilities dispatch all shipments booked in the system on the specific day pickup is neededassist agents or customer with questions or any issues regarding the status of ltl shipmentscall the carriers to confirm load information to finalize the shipment in command centeradvise agents via email on authorization for accessorial or additional services required from the carrierbe available for any questions that the customer may have in the agent's absence during normal business hoursanswer calls as they come in and either assist or properly direct the person to the correct departmentcollect proofs of delivery (pods) for specific customer invoices if neededother duties as assignedrequired knowledge/skills/abilitieshigh school diploma or ged requiredproficiency in the microsoft office platform required1-2 years of experience in logistics or transportation industry and/or customer service backgroundqualifications:associate's or bachelor's degree preferredcombination of education and years of experience will be considered in lieu of degreeability to work well with othersexcellent written and verbal communication skillsexperience working in a deadline driven/fast paced environment preferredability to multi-taskthe ability to use a phone, computer, printer, and copier is requiredthe ability to use the internet and various web browser software is requiredphysical demands & work environmentwork environment: job is typically performed in a general office environment. Physical requirementsnp not presento occasional (up to 25% of time)f frequent (26%-74% of time)c constant (75% or more of time)