About usat félix, we’re building the financial ecosystem for latin immigrants in the u.s., starting with a revolution in remittances. Our core product is an ai-powered chatbot on whatsapp, allowing users to send money home as easily as sending a text message. We leverage cutting‑edge technology such as ai, blockchain, and stablecoins to make cross‑border payments faster, more affordable, and more accessible than ever before.we are a hyper‑growth series b company backed by over $100 million in funding from top‑tier global investors, including qed, castle island, switch ventures, htwenty, monashees, and general catalyst customer value fund. Félix was selected as an “endeavour entrepreneur” and received the crosstech fintech startups award. Our team is highly talented, dedicated, and united by a shared obsession with empowering our customers.joining félix means you will be part of a team building a legacy that will outlive us all. We are committed to rapid action, bold thinking, and creating sustainable value for the community we serve.about the rolewe’re looking for a compliance operations manager to serve as the execution backbone of our compliance operations team. You will sit between our compliance ops manager, who drives company‑level strategy and regulatory initiatives, and our team leads, who own day‑to‑day queue operations.your job is to make sure that strategy actually happens. You translate company goals into operational discipline: own kpi accountability, build and develop your team leads, run cross‑functional projects, and identify process gaps before they become compliance risks.this is a people‑first leadership role. You are not an individual contributor; you are a manager who holds the team’s performance bar and creates conditions for your team leads to grow.reporting line: you report directly to the compliance ops manager. Operational decisions within defined parameters are yours to own. Regulatory, legal, or strategic decisions are escalated upward in partnership with the compliance ops manager.responsibilitiesteam lead management:directly manage two team leads, serving as their primary coach, performance manager, and growth partner.conduct regular 1:1s, structured performance reviews, and career development conversations.build capacity plans aligned to transaction volume forecasts to prevent queue spikes during peak remittance periods.own team morale and retention, proactively identify burnout risks and workload imbalances.gap analysis & process optimization:regularly audit current workflows to identify bottlenecks: why are certain holds exceeding sla?Partner with the product team to automate repetitive compliance tasks, converting manual reviews into automated or human‑in‑the‑loop workflows.project execution:execute high‑stakes compliance projects assigned by the compliance ops manager.own end‑to‑end delivery: scoping, coordination, timeline management, and post‑launch monitoring.serve as the primary liaison between compliance operations and legal/engineering teams, ensuring technical deployments align with regulatory requirements.the compliance ops manager owns the roadmap and prioritization. You own execution fidelity, bringing projects across the finish line on time and within compliance guardrails.partner governance:act as a point of contact for intermex and uniteller’s compliance teams.hold partners accountable when internal delays impact félix users, escalating to the compliance ops manager when partner performance becomes a systemic issue.requirementseducation: bachelor’s degree in engineering (preferred), business or law.based in méxico: knowledge of mexico labor regulations.experience: 5+ years in compliance, trust & safety, or risk operations, with at least 2+ years in a leadership or management‑level role. You thrive in a high‑speed, 100% remote environment where fraud typologies evolve daily.people leadership: demonstrated ability to develop team leads, not just manage tasks but build people.fintech expertise: deep understanding of aml/kyc and document verification in a high‑volume environment.technical literacy: proficiency in sql is highly preferred (excel/google sheets is a must). Experience with idv tools (persona) and support platforms is required.language: upper‑intermediate to advanced english (written and verbal).these are the applicable requisites, although equivalent competencies in any of the above will also be considered.what we offercompetitive salaryinitial stock options grantannual performance bonushealth, dental, and vision plansremote work environment; offices in miami and méxico city for hybrid work if desired.continuous learning opportunitiesunlimited ptopaid parental leaveempowering opportunities for growth in a dynamic entrepreneurial environmentequal opportunity employerat félix, we are committed to providing equal employment opportunities to all qualified employees and applicants without regard to race, religion, nationality, sex, sexual orientation, gender identity, age, or disability. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, training, compensation, benefits, and termination.
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