Who we are hiredsupport is a premier usa-based business process outsourcing (bpo) company, transforming businesses since 2016. We support global companies across industries—from fast-scaling startups and top-tier saas brands to ecommerce platforms and retail distributors. With a focus on exceptional service delivery, we provide live chat, phone support, sales, and back-office solutions that boost customer satisfaction, reduce costs, and grow our clients' businesses.
this role is a remote role and requires fluent written and verbal english and spanish. This role supports one of our clients: a u.based distributor of professional salon products. You'll be the voice of their brand, handling inbound and outbound calls related to sales, promotions, and support calls from salon professionals and beauty retailers who order haircare products, styling tools, and salon-grade color lines.
answer inbound phone calls, make outbound phone calls, emails, texts, and live chats from customers in both english and spanishprovide consultative sales assistance, upselling complementary salon productsmaintain accurate records of all customer interactions in the crm systemcollaborate with internal teams and the client on slack, skype, or teams for escalations or updatesfluency in english and spanish (verbal and written)clear american or neutral english accent for phone supporttyping speed of at least 55 wpmability to multitask between calls, crm, and text-based chatting effectivelyexperience in inside sales or customer service (international campaigns preferred)ability to learn quickly, adapt to new tools/software, and retain product knowledgewillingness to follow structure, handle high call/chat volumes, and exceed performance targets
remote job opportunity in the customer service/sales nichementorship from seasoned customer experience professionalsexposure to global brands and cutting-edge customer service practicesapply via linkedin or submit your resume through our website. Successful candidates will be invited for a virtual interview.