Summary
we are seeking an energetic individual to work full-time as a helpdesk support specialist. This is a professional position for someone with 3+ years of experience with a chance to be exposed to an enterprise computing environment. The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats.
responsibilities
* providing exceptional it services to transperfect employees
* installing and supporting windows and mac based hardware and software (including peripheral devices such as printers and usb devices)
* responding to support requests on a daily basis
* performing analysis, diagnosis and resolution of desktop hardware and software problems for a variety of end users
* documenting and maintaining an inventory of all computing equipment including pcs, monitors, printers, scanners, and other peripheral equipment
* provide support and resolution for employee/interpreter phone issues, software installation, and tool education/usage.
* provides support for web-based video conference services within the contact centers including driver and local software issues.
about you
* creative thinker – you are curious and unafraid to ask questions
* hard worker – you are industrious and diligent in everything you do
* innovator – you are willing to initiate changes and introduce new ideas
your experience includes
* minimum bachelor’s degree
* exceptional written, oral and interpersonal communication skills in english
* experience with microsoft active directory
* knowledge of microsoft windows desktop operating systems (windows 7 pro, windows 8.1 pro, windows 10 pro)
* knowledge of mac os x
* knowledge of office productivity software such as microsoft outlook, word, excel, etc.
* knowledge of basic networking and connectivity – dhcp, dns, cabling, etc.
* knowledge of virus and spyware removal techniques
* ability to quickly diagnose and fix problems
* ability to open a computer and replace defective components
* ability to operate in a dynamic, fast-paced environment
* ability to work in a team-oriented, collaborative environment
* exceptional customer service orientation
* must be detail oriented
* working knowledge of a past helpdesk/support ticketing system
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