Scopeproviding clients with a specialist recruitment solution via managing the onsite team/s, building strong internal and external stakeholder relationships, driving recruitment delivery as well as the management of budget and suppliers.main accountabilities client management. Key activities:first point of contact for client and first escalation point for any daily operational issuesproactively engaging with the client to understand recruitment needs and drivers to ensure appropriate resourcing strategies are aligned and put in place and forecasting is achievedensuring onsite team is meeting internal and client kpi’s & sla’sdevelop and refine client processes and procedures, identify areas for improvement and implement solutions needed to streamline work-flow and increase operating efficiencyresponsible for meeting customer satisfaction targetson-going account development and up-selling from existing solution and engaging with necessary randstad colleaguesmanaging ad-hoc project based work and reporting to benefit the smooth running of the client accountprepare activity reports to support effective management of information reporting.operations management. Key activities:analyse recruitment demand, recruitment services and delivery costs to identify where improvements can be made in quality and productivity and ensure targets are met.maintain external networks with industry associations, government bodies, networking events and others, to obtain market information.developing and maintaining internal randstad operations and infrastructure networks.manage financial and administrative processes in accordance with company policies, standards and procedures to support day to day management of the business.resolve escalated commercial and contractual issues or complaints, if needed and in line with company policy.comply with internal processes at all timespeople management. Key activities:lead and manage the recruitment and induction of consultants to ensure business resource plans have been achieved.provide leadership, coaching and support to teams and consultants to ensure that they perform to the maximum of their abilities.assess and address training needs of staff to support personal development plans.provide regular communication to staff to update them on market developments, business priorities and to create a positive working environmentprovide regular and constructive feedback to staff.conduct team meetings to promote teamwork, set & prioritize goals and inform on company updates.knowledge, skills and experienceexpertise within the sector or business lineproven results as a supervisor and\or team leaderbusiness management experiencestrong recruitment delivery experienceexcellent client relationship building skillsexpert on current trends in recruitment/talent attraction strategiesability to multi-task and manage prioritiesexcellent written and verbal communication skills in spanish and in english languageskey performance indicatorsachievement of contract performance kpisclient satisfactioncontract p&l performance against budgetemployee engagementteam productivity (gp/pe)supervisestalent advisor senior, talent advisor junior, sourcer, recruiting coordinatorreports torpo director, rpo sr account manager, rpo account managereducationbachelor’s degree or 3 years equivalent work experience requiredfor team leaders with recruitment in english - english spoken with fluency and written with accuracycompetenciesall employees are required to exemplify the full suite of randstad competencies and behaviours however the key competencies for this role include:strong conceptscommercial acumenclient focusbest peopleteam leadershipperformance managementdeveloping and coachingresilienceworks under pressureexcellent executionpassion for resultscommercial driveteam workingefficient implementationsuperior brandspromotes core valuesgenuineness