Sr. Collections associate job description
job summary:
the sr. Collections associate will work under moderate supervision to obtain revenue by verifying transaction information, computing charges and refunds, preparing and mailing invoices, and identifying delinquent accounts and insufficient payments.
this role is responsible for collections & finding payment solutions for outstanding accounts receivable dollars from the existing client base and all other aspects of collections, resolving customer billing problems, and reducing accounts receivable delinquency.
the ideal candidate will have a positive attitude towards work, team, learning, and taking up initiatives/tasks, as well as proficiency in microsoft office, administrative writing skills, organization, data entry skills, general math skills, financial software, analyzing information, attention to detail, thoroughness, reporting research results, verbal & written communication, analytical abilities, multi-tasking, and time-bound performance.
key responsibilities:
1. collect customer payments in accordance with payment due dates by making proactive customer outbound calls in a professional manner while keeping and improving customer relations.
2. initiate frequent dunning and customer inquiries for payments on outstanding accounts
receivables invoices based on various strategies adopted based on business priority.
3. mentor and back up associates in charge of bringing them up the learning curve.
4. make outbound collection calls in a professional manner while keeping and improving customer relations.
5. recommend and implement action plans for resolving delinquent transactions based on customer responses.
6. reconcile assigned accounts to ensure that payments and credit memos are properly applied.
7. escalate collection problems to management and/or sales team to assist in collection/resolution process.
8. approve and authorize release of orders according to credit line and payment history within established guidelines.
9. communicate the status of the assigned portfolio and/or specific accounts to management and/or sales team.
10. work on special projects, e.g., account clean up, as needed.
11. identify issues attributing to account delinquency and discuss them with management.
12. review and monitor assigned accounts and all applicable collection reports.
13. provide timely follow-up on payment arrangements.
14. process payments & refunds as applicable.
15. resolve billing and customer credit issues.
16. update account status records and collections effort.
17. report on collection activity and accounts receivable status.
18. mail correspondence to customers to encourage payment of delinquent accounts.