Job summarythe regional head is responsible for driving business growth and market penetration in the latin american region.key responsibilities:lead and execute the company's business strategy in the latam region.oversee 25mn+ revenue & 750+ employees across multiple key accounts in mexico, costa rica, argentina & other latam countries.act as the primary representative and face of the business & company in the latam regions.establish and maintain strong relationships with key local clients and stakeholders, acting as the primary point of contact for strategic accounts.drive business growth and market penetration by identifying new business opportunities, expanding the client base, and strengthening the company's presence across the region.oversee the profit and loss (p&l) for the latam region, managing resources effectively to maximize profitability while ensuring a strong focus on customer satisfaction and quality.lead, mentor, and develop a high-performing regional team.
provide clear direction and ensure that goals are met by driving collaboration across cross-functional teams (sales, legal, operations, marketing, hr).monitor and analyze market trends, customer needs, and competitor activities to identify opportunities for innovation and growth.ensure operational efficiency across the region by optimizing processes, implementing best practices, and driving continuous improvement.ensure compliance with local laws, regulations, and company policies.
proactively manage risks related to business operations, financials, and client relationships.requirements:proven track record of managing latam client accounts with demonstrated success in achieving business objectives.in-depth understanding of the latin american business landscape, including regulatory and economic factors.good understanding of it service delivery frameworks and methodologiesproven ability to manage multiple projects simultaneously in a fast-paced environment.experience in budget management and financial reporting for large-scale projects.demonstrated problem-solving skills and a proactive approach to addressing challenges.ability to analyze data and metrics to inform decision-making and enhance service delivery.ability to work collaboratively in a fast-paced, multicultural environment while managing multiple priorities.qualifications:bachelor's degree in business, information technology, or a related field; master's degree preferred.minimum of experience in service delivery or related roles, with at least 8 years in a leadership capacity.