Technical customer support specialist
we strive to deliver exceptional payment technology and software solutions that meet the evolving needs of our customers.
our team is responsible for managing the help desk activities associated with identifying, prioritizing, and resolving reported issues. We plan and schedule help desk activities to ensure continuity of service, assigning tasks and directing team members to coordinate and monitor all phases of support.
1. manages the help desk team and ensures seamless coordination, monitoring, logging, tracking, and resolution of reported problems.
2. plans and schedules help desk activities to guarantee uninterrupted service delivery.
3. assigns team members to various operations and oversees their activities to ensure effective execution.
key responsibilities:
* manage and coordinate help desk activities.
* plan and schedule help desk operations.
* assign tasks and direct team members' activities.
requirements:
* strong problem-solving skills.
* excellent communication and interpersonal skills.
* ability to work in a fast-paced environment.
benefits:
* competitive salary and benefits package.
* opportunities for professional growth and development.
* collaborative and dynamic work environment.
what you'll gain:
* experience in customer support and service delivery.
* skills in problem-solving, communication, and teamwork.
* a strong understanding of payment technology and software solutions.