2+ years of employee and performance management experience
- bachelor's degree, or 2+ years of amazon (blue badge/fte) experience
- work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
amazon transportation services (ats) is looking for motivated, customer-focused individuals who want to join our team as an operations sort center manager.
in this role, you will lead and develop a team of salaried and hourly talent.
you will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance.
to achieve this, managers are expected to provide their team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving.
you will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.
- support, mentor, and motivate your salaried and hourly workforce
- build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other leaders to load balance
- manage and drive staffing plans, schedules, quality initiatives, performance levels, process change initiatives, and other process improvement/ six sigma initiatives to enable operations and to attain the business plan
- manage safety, quality, productivity, and customer delivery promises
- collaborate with all support teams including safety, engineering, loss prevention, quality assurance, human resources to develop plans to meet business objectives
- work in an environment where the noise level varies and can be loud.
- you'll need to build a deep understanding of our operations, while being constantly on the lookout for continuous improvement opportunities.
moreover, upon identifying positive process change for our business, you'll play a pivotal role in implementing any solutions and changes.
- set / clarify requirements and expectations for area managers and team leaders
- you are able to think clearly, analyze quantitatively, problem-solve, support and adhere to scope of requirements and, above all, prioritize effectively.
- you have a strong bias for action: this role is fundamentally about managing and driving production and process improvement through efficiency and change.
- you possess a demonstrated ability to manage, motivate and influence work behaviors.
- strong excel and data analysis skills are required, along with demonstrated problem solving and analytical capabilities.
- demonstrated ability to manage detail, establish root cause, as well as being able to extract and manipulate data.
- you're willing and able to work flexible, non-traditional schedules and shifts; you always commit the time required to get the job done.
this position mostly works in a night shift environment.
1+ years of performance metrics, process improvement or lean techniques experience