We are seeking a skilled and customer-focused professional to manage accounts within the 0-30-day delinquency range. The ideal candidate will have strong communication skills and be able to effectively collaborate with teams.this role requires resolving customer service inquiries and addressing account concerns through consultative interactions and value-added services.the successful candidate will collect payments and implement effective payment solutions while managing inbound and outbound call volume with a focus on servicing truck accounts.key responsibilities include:fielding calls from small business customers in the united states and providing agile, efficient, and caring service to solve their concerns or provide clear guidance on their account status.making outbound calls to customers who have reached the early-delinquency bucket, assessing the reason for non-payment, and helping them achieve a solution to regularize their delinquency situation.performing skip tracing to locate clients and/or collateral by obtaining contact information and address for delinquent customers through authorized means.required skills and qualifications:bachelor's degreelanguages: english (c1-c2 full proficiency)work experience: 1 year of customer-facing phone experience in collections field.hard skills: excel (basic to intermediate)soft skills: negotiation, persuasion, active listening, strong communicationthe successful candidate will possess excellent communication skills to effectively collaborate with collections leadership, agents, and business system owners.we value diversity and inclusion in our workforce, focusing on abilities rather than discrimination based on ethnicity, nationality, gender, race, age, disability, social condition, health, religion, immigrant status, opinions, sexual orientation, gender identity or expression, marital status, university, or appearance.diversity allows us to employ people with different experiences, abilities, and points of view, enhancing our culture and making us a top global company.