Join a team recognized for leadership, innovation and diversityresponds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.provides technical support to field engineers, technicians, and product support who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, and/or complex software.reports design, reliability, and maintenance problems or bugs to design engineering/software engineering.may be involved in customer installation and training.provides support to customer/users where the product is highly technical or sophisticated in nature.problem solving – problems are identified and solved using existing tech web information, utilizing minimal imaginative problem‐solving skills.you must havebachelor's degree on engineering, computer science or relatedstrong english verbal and written communications skills3 to 5 years of tech support experience or relatedexcellent customer service skills2 years of networks; bacnet, tcp/ip, routers, and switches, etc.we valueexperience with niagara framework is a plusexperience in installing, commissioning, servicing, and troubleshooting building controls productsstrong continuous improvement mindset, strong leadership impactunderstanding of direct digital controls (ddc) programming (preferred)demonstrated experience with knowledge management & call center managementgood administration skillssome experience with a variety of the businesses product programming languagesadditional informationjob id: req*category: customer experiencelocation: av.
eje 5 norte number 990, mexico city, ciudad de mexicoemployment type: nonexempt#j-*-ljbffr