About us
food waste is a significant problem costing the world over 1% of its gdp. We are passionate about solving this issue and looking for individuals who share our values to join us.
we believe that food should not be wasted, and technology can help transform the way we produce it. Our team is comprised of people who are dedicated to using their skills and expertise to make a positive impact.
we were founded in london in 2013 with the goal of helping the hospitality industry reduce food waste through innovative solutions. Since then, we have worked with thousands of sites and expanded our operations to over 90 countries around the world. Our offices are located in various regions, including london, dubai, singapore, cluj-napoca (romania), and chicago.
our clients are diverse and include hotels, universities, schools, staff restaurants, event/hospitality kitchens, buffets, pubs, and high street restaurants. On average, they have been able to reduce their waste by over 50% by value, resulting in significant cost savings. This represents a typical improvement of food cost savings of 3% to 8%, commonly a 40%+ increase in profitability for operations.
we are committed to continuing our efforts in addressing food waste through technology. Our new artificial intelligence-based technology, winnow vision, has received awards at the world economic forum and has been well-received by our clients and the industry. You can read more about it on our website and in various articles online.
winnow has also received recognition as one of the best places to work, as listed in the sunday times best places to work. This is a testament to our company culture, which is built on purpose, collaboration, and a commitment to making a positive impact. Previous awards have included being ranked among the top 10 of the foodtech 500 awards, which recognizes the global entrepreneurial talent at the intersection between food, technology, and sustainability.
role overview
this is an exciting opportunity for an experienced customer success manager to lead on the delivery of operational goals in the growing sector of resorts and hotels. The role will be responsible for growing and maintaining a number of strategic accounts across central and south america.
the ideal candidate will have experience in a client success / implementation or project management / account management / consultant role, with a proven track-record of successful remote work while meeting or exceeding kpis. They will be fluent in english and spanish and have experience analyzing large datasets using excel / g sheets. Additionally, they will have a strong understanding of kpis and how to use them to track client success.
key responsibilities
1. full ownership of a portfolio of accounts, responsible for account performance kpis, churn prevention, clients' return on investment, and positive nps across the accounts managed.
2. ~75% of time dedicated to account maintenance and growth; ~25% of time dedicated to technical support for our mexican clients. Both functions will require travel to client sites, with multi-day trips in some cases.
3. contribute to the quarterly and annual strategic objectives for the resorts vertical as well as create robust implementation plans for delivery.
4. report to the team lead and managing director of the americas on the performance of the accounts on a monthly basis, with regular communication via weekly zoom meetings in between.
requirements
* a degree in a relevant field.
* experience in a client success / implementation or project management / account management / consultant role.
* fluent in both english and spanish.
* ability to analyze large datasets using excel / g sheets.
travel requirements
* a driver's license, car, and ability to drive oneself to clients in the quintana roo region (expense reimbursement from winnow).
* an active passport and ability to travel within mexico, caribbean, and u.s. for client visits.
personal attributes we look for
* a results-driven individual who can demonstrate how they have delivered value-added solutions which are intuitive and easy to use.
* an individual who is passionate about their career and proactive in staying up-to-date with developments in their field.
* an excellent communicator who can provide consistently first-class customer service to customers.
* an individual who is able to organize themselves effectively, including managing multiple tasks in parallel and completing tasks to tight deadlines.
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