As a real state media admin assistant, you’re not just managing projects — you’re ensuring every client feels prioritized, understood, and taken care of from the first call to final delivery. You’ll manage details with precision, act with urgency, and uphold our company’s high-touch, high-quality standards in everything you do.
responsibilities
* respond to all client communications rapidly and thoughtfully (texts within 5 minutes, emails within 30 minutes, phone calls answered live)
* send proactive updates on deliverables, timelines, and revisions
* handle scheduling, confirmations, and day-before group chats with clients and creative specialists
* track and follow up on all outstanding requests — nothing slips through the cracks
* uphold our service standard: under promise, over deliver, always offer a solution
project and media coordination
* manage the project dashboard daily to track qc, delivery status, and upcoming orders
* assign projects to the correct editors or photographers based on sops
* prepare and conduct pre-shoot and post-shoot calls to align expectations
* organize and send media via delivery sop, ensuring every order is client-ready
* maintain and update tonomo, asana, and internal trackers with project details
you’ll thrive in this role if you are
* client-obsessed: you treat every communication as a relationship-builder. You follow up, check in, and anticipate needs.
* detail-oriented: you double-check the double-check. You find and fix issues before they become problems.
* creative: you have a keen eye for creative details
* process-driven: you thrive in structured sops and checklists. You don't need to be reminded twice.
* resilient and reliable: you can handle a demanding, high-speed schedule with consistency and composure.
* clear communicator: you write well, speak clearly, and keep everyone in the loop.
* accountable and proactive: you take ownership of your work and initiate solutions when problems arise.
bonus skills (not required, but preferred)
* real estate media agency, or media production industry experience
* familiarity with tonomo, asana, google workspace, dropbox
* experience in customer-facing or client success roles
send your resume :
seniority level
entry level
employment type
full-time
job function
administrative
industries
outsourcing and offshoring consulting
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