Manager retail chep pallets mexico
job description
key responsibilities may include:
1. lead a field-based team focused on delivering excellent customer service across the region, improving asset recovery performance, and reducing collection costs.
2. implement and manage advanced systems and digital tools to enable the team to prioritize and conduct efficient, data-driven field visits.
3. maintain a succession plan for key roles, ensuring the development of high-potential team members and effective management of poor performance.
4. develop the team's capabilities, accelerating the adoption of digital tools and best practices for effective service visits at various locations within the regional portfolio.
5. oversee the management of the territory plan, establishing visit frequency and location prioritization in collaboration with asset protection and supply chain teams.
6. serve as the escalation point for resolving major issues at non-chep distributor (ncd) locations or retailer groups, ensuring swift resolution to protect assets and customer relationships.
7. manage key performance indicators (kpis) across the regional portfolio, providing analysis and action plans to improve performance and meet business objectives.
8. drive continuous improvement initiatives to enhance efficiency, minimize asset leakage, and maximize collection rates using best practices and innovation.
9. provide leadership and direction to the team, establishing priorities, and developing coaching and mentoring programs to foster skill development, engagement, and high performance.
additional responsibilities (in spanish):
* gestión comercial directa con las cuentas top a su cargo
* negociación con directores de logística de las cadenas top
* ejecución de revisiones de negocio con las cuentas
* desarrollar estrategias que aseguren el retorno de los activos (pallets) y minimizar las pérdidas
* negociación con gerentes y supervisores de cedis y distritales
* negociación con gerentes operativos en tiendas
* diseño de estrategias operativas
* gestión de proyectos y medición de indicadores de sustentabilidad
* gestión de personal externo de proveedores
* negociación y liderazgo de equipos multifuncionales sin jerarquía directa
* coordinación de tareas con otras áreas del negocio
* seguimiento a auditorias y cobro de diferencias de inventario de las cuentas
* actualización constante de la estrategia y planes de las cuentas
experience:
* 5 años de experiencia laboral en el sector abarrotero/mayorista/retail. Relación con clientes, optimización y mejora de procesos.
skills to succeed in the role
account management, active listening, adaptability, communication, cross-functional work, customer satisfaction, data-driven decision making, digital literacy, emotional intelligence, feedback, inclusive leadership, innovation, inspiring others, learn from mistakes, mentorship, motivating teams, negotiation, prioritization, questioning, relationship building, stakeholder engagement, stakeholder management, strategic thinking, talent development, value propositions
note: the job is currently active and not expired.
#j-18808-ljbffr