Responsible for providing a full range of administrative support activities to the director of sales & marketing, leisure sales and group sales department with great energy in a professional and stylish manner to ensure the smooth operation of one&only mandarina sales and revenue goals.
provides full administrative support activities for the director of sales & marketing, leisure sales manager, group sales managers/ directors to ensure maximum productivity and smooth running of the sales team.
provide support as may be required by the sales and marketing team, including the handling, preparation and writing of correspondence, establishment and maintenance of various filing / records / database, tracing pending issues and following up as appropriate, screening telephone calls and organizing appointments and meetings.
assists in the management of sales and marketing administrative, operational and marketing function. Compile data and produce regular scheduled reports. Liaise with the sales and marketing team in relation to necessary follow up on queries, deadlines, requests and special functions instigated by the sales and marketing team.
manage sales team purchasing, finance and account processes, expense management and invoice reconciliation.
review processes and implements systems that will increase general office productivity and reporting formats each month.
coordinate client visits including the preparation of all required collateral, and when required assist the sales and marketing team conducting sales calls.
salesforce and opera champion for sales office
handle and co-ordinate ad hoc reservations and site inspections specifically managing leisure sales team client famil requests from start to finish until handover with property is conducted (including comp forms, updating famil log, arrange itinerary and send to client etc.)
manage all leisure sales team print and collateral trade requirements, including obtaining quotes, briefing printers and follow up with marketing manager.
maintain and protect the quality of internal trade crm database (2017 salesforce) including implementation of policies and procedures, training manuals and data synchronization.
reservations champion for any trade sales updates each week after fulfillment of promo sheets from trade campaign activity.
produce management reporting and end of month reports for sales team; co- management of consortia intranet sites with sales manager
support execution of all national and international contracting within the new contract year and allocation management throughout the year
leisure:
scheduling appointments during sales calls
submit time sheets to risa – bi-weekly
annual sales & marketing action plan budget
annual sales & marketing commercial plan
prepare expense reports for edosm/ process sales office expense reports – maintain a log
process lax office bills
general:
keeper of list detailing all sales & marketing actions throughout the year
office support, troubleshoot it and set up new phone system
minimum 2-year experience related to sales in acknowledged resorts and hotels
tourism, business or marketing undergraduate degree desirable
excellent microsoft office skills essential
spoken and written english / spanish is an advantage