The tech support specialist reports to a technical support team lead, and ensures critical customer issues are resolved quickly and accurately. Success in this role will be defined by: a strong customer-oriented mentality, a thorough systematic approach to troubleshooting, and the curiosity to learn about a diverse set of technologies.
*responsibilities*:
- maintain a strong understanding of avigilon’s software and products, including cameras, servers, and networks.
- troubleshoot avigilon’s hardware and software products over the phone and through remote sessions
- concisely document software, hardware, and network information in a case management system
- continuously learns new skills, technologies & products
*basic requirements*
- exceptional skills in problem solving & time management
- able to provide timely updates and manage customer expectations
- a self-starter who can work independently as well as collaborate effectively with team members with mínimal supervision
- ability to handle complex situations while troubleshooting critical issues & maintaining effective communication with all stakeholders
- demonstrates a continuous learning mindset to digest the technical details of an ever evolving product line
- agile, resourceful learner with strong attention to detail
- installing, configuring, and troubleshooting various operating systems, software, and hardware
- ip networking: routers, firewalls, wireless technologies, rtp, tcp/ip, udp, igmp and multicasting
- 6+ months of customer support experience in specific technical support environments: video surveillance or access control, telecommunication, cloud software, enterprise hardware support, it helpdesk/service desk
- degree/diploma in computer information systems, system administration, computer science or equivalent
- certifications such as, but not limited to: ccna, ccnp, mcsa, mta, lfs, mcse, comptia a+
- a familiarity with the onvif profile or other video streaming services
*french, spanish, portuguese, or italian fluency*
- experience working in environments using the kcs methodology
*benefits*:
benefits above the law
6am to 3pm (covering north american hours)
remote
tipo de puesto: tiempo completo
salario: $30,000.00 - $40,000.00 al mes
horario:
- diurno
- turno de 8 horas
prestaciones:
- opción a contrato indefinido
- seguro de gastos médicos
- seguro de vida
- trabajo desde casa
- vales de despensa
educación:
- licenciatura terminada (deseable)
experiência:
- soporte técnico: 3 años (deseable)
idioma:
- francés (deseable)
- portugués (deseable)
- italiano (deseable)
- inglés (deseable)
lugar de trabajo: remote