Delivery manager (guadalajara)

required technical and professional expertise

• minimum of 7 years in an operations manager role.
• c1+ proficiency in english.
• native fluency in spanish, both written and spoken.
• ability to work in shifts to support hours of operation: sunday through saturday, 9am‑11pm est.
• excellent communication skills, problem‑solving ability, a strong focus on delivering exceptional customer service, and experience in finance.
• a relevant degree or equivalent experience in customer service or a related field.
• experience in cost management, client satisfaction, knowledge management, environment/business controls, communication/negotiation, conflict management, thought leadership, measurements, problem solving, contribution/leadership, strategy/innovation, impact on business/scope.

preferred technical and professional expertise

• preferably supporting clients with us operations (b2c).