Job title: system support technician iii
modality: remote
schedule: monday–friday, 8:00 am – 5:00 pm pst
role overview
the system support technician iii plays a key role in supporting tekmanagement clients through a combination of project execution (60%) and escalated tier 2 support/service maintenance (40%). This role proactively supports day-to-day technology operations including workstation setup, printers, phones, hardware/software troubleshooting, installations, upgrades, and infrastructure improvements.
strong collaboration with account managers, project managers, and senior management is essential. The ideal candidate brings technical expertise, initiative, and a solutions-oriented mindset to enhance client environments.
core values
* trustworthiness: honest, accountable, dependable.
* excellence: commitment to high-quality service and continuous improvement.
* knowledgeable: value expertise and ongoing learning.
* stewardship: protect client businesses and manage time responsibly.
key responsibilities
* support and manage msp client environments.
* system design, analysis, and requirements gathering.
* disaster recovery planning and execution.
* backup and recovery management (physical and virtual).
* deploy and configure windows server environments.
* manage on-premises active directory.
* administer hyper‑v (priority) and vmware virtualization.
* configure replication, failover, and high-availability systems.
* azure administration (foundational level).
* office 365 administration (required).
* exchange administration.
* sql basics: installation, migration, backup.
* foundational networking (routing, nat, firewalls, vlans, radius/ldap, ssl).
* root cause analysis for escalated issues.
* identify automation and scripting efficiencies (powershell preferred).
requirements
required experience
5+ years of hands‑on it support or systems administration.
mandatory msp experience.
strong virtualization and server administration background.
experience managing multiple client environments simultaneously.
core competencies
* strong customer service orientation.
* clear and professional communication (internal & client-facing).
* advanced troubleshooting and critical thinking.
* adaptability in fast‑paced environments.
* strong prioritization and multitasking skills.
* leadership maturity and initiative.
* high proficiency in: windows server, active directory, hyper‑v, vmware, failover/bdr, office 365, exchange, azure (foundational), powershell, msp tools.
character expectations
* integrity and ethical behavior.
* humility and openness to feedback.
* positive and uplifting attitude.
* service mindset and compassion.
* self‑motivation and work ethic.
* results orientation.
* accountability.
* dependability.
* protection of company brand and client trust.
* respectful, collaborative behavior aligned with our core values.
technical skills (critical)
* hyper‑v and vmware.
* windows server administration.
* active directory (on‑prem).
* office 365 administration.
* msp background (required).
* sql basics.
* virtualization and server management.
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