Customer service specialist
this role entails proactively managing small fleet business customers in the anz region, focusing on account retention, renewal, and client activities to keep churn under annual targets while delivering an exceptional customer experience.
main responsibilities include:
* quickly resolving high-volume customer queries in a friendly and efficient manner
* identifying the need to escalate more complex queries to relevant teams or departments
* liaising with internal teams to find resolutions for customer issues
* working within slas - ticket resolution times, call handling times
* ensuring excellent customer service and support throughout
* updating and managing the crm tool for all customer issues
* contributing to team meetings and other internal events
the ideal candidate possesses:
* previous experience in customer service gained within a call centre environment/1+ years experience in an administration role
* experience and skills in dealing with and resolving customer issues
* good telephone manners and a desire to go above and beyond
* it literacy and good knowledge of ms office tools
* ability to maintain focus and work effectively under pressure
* ability to learn at speed, and adapt to new processes/systems easily
preferred skills & experience:
* a background in technical product and/or account management support would be desirable
* knowledge of salesforce, sap/crm systems would be desirable
we empower our people to drive success through a dynamic, innovative, and inclusive environment. Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change.