Duties and responsibilities?
·process all incoming and outgoing calls accurately and courteously
?
·records and controls accurately wake up calls
?
·pages guests in co-operation with concerned departments
?,?
·records all entries on traffic sheets
?
·assists guests with international calls and directory queries
?
·calls guests by name whenever possible
? ?
·pages staff member when requested
?,?
·abides by principles of guest privacy
?
·handles guests needs or requests and reports complaints to the telephone supervisor
?,?
·report on logbook daily
?
·bill call costs
?
·aware of local telephone listings and frequently dialed numbers
?
·strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
?,?
·advises defects on switchboard equipment to supervisor
?
·maintains a clean work environment
?
·attends to all guest queries and requests promptly
?
·maintains detailed knowledge of the hotel's fire, life and safety system
?
·maintains detailed knowledge on the emergency response team and workings of the telephone room in this regard
?
·maintain hotel information
?
·responsible for entering accurate room status into computer daily and investigate discrepancies
?
·do reservation job when reservation department is duty off.
?
required skills –
?
·communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the company
?;?,?,?
·able to read and write english
?
qualifications –
?
·outgoing personality and desire to learn
?,?
experience –
?
·1 year experience in a related discipline or an equivalent combination of education and experience.
?1?
#j-*-ljbffr