Position summary:
the key account manager is responsible for directly interfacing with clients to provide updates, schedule deliveries, solve problems, and attend performance meetings on-site at the customer. The key account manager is also responsible for the daily execution of import/export container movements, coordinating terminal appointments, and managing the physical yard, while this role bridges the gap between drivers and yard operations and the customer, ensuring on-time delivery, meeting all expectations, and kpi’s of the customer while minimizing demurrage/detention fees, and maximizing profitability.
key responsibilities:
1. Customer facing & account management
* primary contact: serve as the main point of contact for assigned clients regarding container status, last-minute changes, and issue resolution.
* customer meetings: attend regular client meetings (in-person) to review key performance indicators (kpis), such as on-time pickup/delivery, detention, and hot container turn times.
* proactive communication: inform customers of delays, port congestion, or chassis shortages before they impact the supply chain.
* relationship building: strengthen client relationships through professional, empathetic, and responsive service.
* account growth: work with the customer and identify new opportunities to further grow the account.
2. Drayage dispatching & operational leadership
* dispatcher team leadership: supervise the daily workflow of the dispatcher team, providing guidance, conducting training, and ensuring accurate, efficient dispatching.
* carrier management: schedule and dispatch carriers to port terminals, rail ramps, and customer locations.
* performance monitoring: monitor driver real-time locations to ensure on-time, efficient pickups and deliveries.
3. Yard management & terminal operations
* container tracking: monitor container availability (lfd - last free day) via terminal portals to avoid demurrage.
* equipment control: manage the inventory of empty containers, chassis, and loaded containers in the yard.
* terminal liaison: coordinate with marine terminals and railroads to ensure efficient turn times for drivers.
requirements & qualifications:
* 5+ years experience in drayage dispatching, trucking logistics, or container management (required).
* bilingual – must be proficient in reading, writing, and speaking both english and spanish.
* 3pl experience: proven experience in a 3pl or asset-based brokerage environment.
* leadership skills: demonstrated ability to lead, mentor, and motivate a team.
* technical skills: proficiency in tms software, yms software, microsoft outlook, and microsoft excel.
* communication: exceptional verbal and written communication skills for client-facing meetings.
* ability to think critically, make decisions under pressure, and resolve customer complaints.
* education: high school diploma required; bachelor’s degree in supply chain/logistics preferred.
core competencies
* client intimacy: a desire to understand and meet the unique needs of the customer.
* proactive attitude: ability to anticipate problems and act in a fast-paced environment
* accountability: high ownership of results, including kpi
* tipo de puesto: tiempo completo