This role is responsible for driving a culture of quality and serving as the primary point of contact for all quality-related matters. You will be a key leader in ensuring both process excellence and customer satisfaction.
Crucially, this role carries the authority to halt production or shipping processes as necessary to prevent non-conforming products from reaching our customers, thereby protecting the company's integrity and brand reputation.
Responsibilities
* Lead and manage the entire quality function at the plant level, guiding the team to meet all internal and external quality processes and procedures.
* Manage all departmental resources to ensure the team has adequate capacity and capability to meet business needs and quality standards.
* Guide, coach, and hold the quality team accountable for their performance, fostering a culture of ownership and continuous improvement.
* Set and manage departmental objectives and KPIs for the quality team, reporting on performance and identifying required actions to achieve targets.
* Lead plant activities to achieve excellence towards VOC, Customer Scorecards, Cost of Poor Quality, and Warranty Management.
* Develop, implement, and maintain quality standards, documentation, and procedures across all manufacturing operations.
* Chair regular quality review meetings with representatives from appropriate departments to analyze metrics and drive continuous improvement.
* Ensure all quality activities are conducted in compliance with established health, safety, and environmental policies.
Process & Customer Quality
* Serve as the first point of escalation for all customer quality issues, acting as the primary liaison between the plant and the customer to ensure a rapid and effective response.
* Champion and drive a culture of continuous quality improvement across the entire plant.
* Oversee all problem-solving activities, utilizing structured methodologies like the 8D process to perform root cause analysis and implement robust corrective actions.
* Collaborate with the Supplier Quality Assurance function to effectively reduce the impact of non-conforming supplier materials on production quality.
* Oversee and support the deployment of core quality processes and tools, including PPAP, APQP, PFMEA, PCP, and SPC.
* Conduct risk assessments of processes and tasks to proactively identify and mitigate potential quality issues.
Requirements
* Bachelor’s degree in Electrical Engineering or a related technical field.
* 3+ years of experience as an automotive plant quality manager
* Fully bilingual
* Electronics Assembly and Molding Experience needed
* Experience working and managing environments requiring ESD and IPC610 management
* Experience with problem-solving activities and quality tools (8D, SPC, MSA, FMEA)
* Strong experience with Quality Management Systems (IATF 16949 and customer-specific requirements).
* Excellent problem-solving skills with a strong ability to perform root cause analysis and implement corrective actions.
* Strong communication and interpersonal skills to effectively interface with customers and internal teams.
* Ability to prioritize tasks, manage multiple customer requirements, and deliver results in a fast-paced environment.
* Proficient in Microsoft PowerPoint and Excel (presentation with top management)
* Other desirable qualifications: Toyota Production System (TPS) or Lean, or WCM, IATF Lead Auditor, VDA 6.3 Quality Auditor