Job title
servicenow itom – cmdb and discovery developer
experience level
* 5+ years of strong experience and proven specialization in servicenow itom implementation
* strong hands on – cmdb and discovery - major
* strong knowledge of itil processes and best practices
preferred certifications
* servicenow csa, itom – discovery, data foundations cmdb & csdm
job description
* design and implement servicenow itom discovery and cmdb solutions to meet client requirements
* configure and manage discovery (mid servers, schedules, credential management, patterns) and ensure reliable ci population
* establish and maintain cmdb governance and data quality, including ci class modeling, relationships, lifecycle, and data standards
* configure identification and reconciliation (ire), including identification rules and reconciliation behavior across data sources
* implement cmdb workspace, cmdb health dashboards, ci class manager, data manager, csdm awareness and related tools to monitor and improve cmdb quality
* implement data loads and migrations using import sets, transform maps, data sources, and data manager
* build/maintain integrations using rest/soap apis (inbound and outbound) to support ci data ingestion and synchronization
* perform troubleshooting and root-cause analysis for discovery/cmdb issues (e.g., mid server connectivity, ecc queue, pattern failures, duplicates)
* support testing activities: unit testing, regression testing, uat support, and production deployment
* collaborate with cross-functional teams (network/security/app owners) to enable discovery and integration
* hands‑on experience in building integrations using rest / soap api, okta / sso
* design and implement itom processes and workflows to meet client requirements
* client‑side and server‑side javascript scripting (client scripts, script includes, business rules)
* provide training and support to end-users and stakeholders
soft skills
* excellent analytical and troubl
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