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Customer service analyst

San José del Cabo, B.C.S.
Oracle
De EUR 200,000 a EUR 400,000 al año
Publicada el 2 mayo
Descripción

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reporting to the senior manager, implementations, the role of the implementation manager is to develop relationships with main property contacts and support the implementation process of our products with new and existing portfolio hotels.

job description:

* configure properties in the system using collected content, adhering to sops and meeting (or exceeding) quality implementation standards
* provide consultation to customers to optimize inventory utilization and increase revenue
* conduct training calls/on-site trainings (if regionally permitted) on products and systems
* manage implementation timelines and ensure timely launches
* collaborate cross-functionally with sales, operations, and technology teams
* communicate professionally with hoteliers in a timely manner
* analyze properties to develop and recommend pricing strategies that maximize hotel revenue
* travel to properties as necessary (if regionally permitted)

specific job knowledge, skills, and abilities:

* positive attitude and eagerness to learn and grow skills
* excellent customer service and communication skills via phone and email
* proficient in microsoft excel, powerpoint, and word
* expertise in recommending upsell strategies tailored to each hotel
* ability to work under pressure and meet deadlines
* attention to detail and effective collaboration with teams
* public speaking and presentation skills
* fluency in english

required qualifications:

* bachelor’s degree or equivalent in hospitality, business administration, or related fields
* at least 3 years of front office operations experience in a large hotel (preferred)
* knowledge of pms, reservations, and guest loyalty programs
* familiarity with room inventory systems (preferred)
* understanding of revenue / yield management techniques (beneficial)
* relevant coursework or work experience in hospitality and travel
* strong organizational and analytical skills
* willingness to perform additional functions to support business growth
* flexibility in a dynamic environment

preferred qualifications:

* proficiency in multiple languages (beneficial)
* experience with opera pms (beneficial)
* hotel operations experience (preferred)


seniority level

* associate


employment type

* full-time


job function

* analyst


industries

* it services and it consulting

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