DARE TO BE A PART OF THE CHALLENGE COME AND JOIN OUR TEAM TOGETHER WE CAN MAKE THE DIFFERENCERole OverviewAs a Program/Project Management Lead, you will takefull ownership of the end-to-end project lifecycle, from project kick-off to production deployment.
Acting on behalf ofTalkdesk Professional Services, you will ensure seamless delivery, operational coordination, and alignment with business outcomes.
This role requires strong leadership, stakeholder management, and advanced knowledge of program and project management practices.Key Responsibilities- End-to-End Delivery Ownership: Lead the full implementation process, including configuration, UAT, and integration with client systems.
- Team Leadership & Structure: Manage squads (1 PM per 3 Solution Consultants), supporting and mentoring less experienced team members.
- Operational Coordination: Build strong relationships across teams and suppliers, track progress, and ensure adherence to contracts and quality standards.
- Scope & Budget Management: Balance scope, schedule, budget, quality, and risks, adapting strategies to meet project goals.
- Communication & Planning: Develop and maintain project plans, communicate changes to stakeholders, and ensure clear understanding of requirements and commitments.
- Risk & Process Management: Continuously assess risks, develop mitigation strategies, and leverage data-driven insights to optimize project outcomes.
- Collaboration & Innovation: Foster an environment of trust, encourage team input, and drive innovation in project delivery.What We're Looking For- Advanced proficiency in Scope Management.
- Strong expertise in Program & Project Management, Risk Management, and the PMBOK framework.
- Beginner proficiency in Estimation & Planning is a plus.
- Proven experience leading complex, multi-team projects across different geographies.
- Excellent communication, stakeholder management, and problem-solving skills.This role offers the opportunity to drive impact at scale, working with a global leader in cloud solutions while shaping successful project outcomes.
📌 Program/Project Management Lead
🏢 Accenture México
📍 Monterrey