Overviewthe primary responsibilities are to provide exceptional customer service for the training services project, have the ability to answer all questions, concerns and comply with special projects related.
the customer service representative is also responsible for the logistics, reporting, registrations, payments and all duties related to our training events.
responsibilitiesplan and coordinate training events that include but not limited to:search for training locations in cities across the united statessearch for catering services in cities across the united statesnegotiation of location terms and agreementsevent set-up, preparation and logisticsfollow up after the training is completed (paperwork, grading exams and certificates)plan and coordinate live streaming eventsproviding exceptional customer service for course registration and customer inquiriesprovide real-time assistance to trainers and studentsprovide marketing support (promotions, bulletins, website administration)communicate with rain bird customers, sales and distributors on regular basismarket training courses with/to sales force, distribution network and directly to customersassist in the maintenance of the rain bird training services databaseprovide data for monthly reports and accounting of revenue and expensesact as backup for rain bird rewards program:enter customer information accurately in databases; prepare monthly reports; perform general administration tasks within the rewards group.answer contractor calls related to inquiries about the program.in a quarterly basis prepare reports for distributors in time and accurately upload the information in our data baseresolve customer inquiries in a courteous and professional matter, both outbound and inboundcoordinate registrations and payment transactions by establishing procedures that can assist in effectively collecting and processing payments in a timely and organized mattermanage the department's inbox request and be able to respond in the established due dates according to request type or categoryprocess credits, vouchers and checks according to the established procedures and in the expected completion datesidentify issues and areas of need and implement solutionsmust meet and comply with department and company policies, procedures, objectives and regulationsqualificationsminimum qualifications: excellent communication skills both written and verbal in english to communicate with external and internal customers, or other groups within the company.previous experience in coordination and logistics activitiesprevious experience in call center environment.ability to work in extended periods on the telephone helping customers, including customer follow upexcellent judgment in ambiguous situations and creative problem solving; capable of handling various projects or tasks at the same timeexpert with ms office tools with special emphasis in microsoft excel.ability to travel (visa)desired qualifications: bs or ba degree in business, administration, marketing or related field.ability in working with high profile customers.advanced computer skills.leadership and project management skillslos datos personales y sensibles recabados por ensambles hyson, s.a. de c.v. serán utilizados para cumplimiento del negocio y será compartido bajo los términos requeridos por ley.
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