Customer experience consultant 4plkey responsibilities :deliver a best-in-class customer service experience.act as the first point of contact for customer needs.focal contact point between origins/destinations.execution of the day-to day order management and local activities.destination milestones monitoring & document management.follow up on: origin's performance, data quality reports, escalations, and carrier issues.exception management & resolutions.handling issueswe are looking for:in this role you ought to be passionate about customer centricity and being team player, genuinely believes and lives according to collaboration.eager to make commitments and promises to her/his teammates and be held/hold them accountable as well.+3 years of experience in similar positions having served customers in the logistics/transport company.english intermediateintermediate/advanced excel (graphics, dynamic tables, formulas).advanced presentation skills.communication- ability to perform presentations and to explain complex processes to different auditoriums.excellent written and verbal skills with people at all levels across the organization.microsoft tools: outlook, teams, one drive